The Carmona Agency-Goosehead Insurance - Frisco (TX)

Susie Doolittle Omayra was amazing today. She was very helpful and explained everything in great detail.

Donald Kendall I recently changed to Allstate Insurance for my home and auto policies. Jason was excellent in getting back to me in a timely manner and provided great options that allowed me to save money without reducing coverage. I would highly recommend contacting Jason and giving him a chance to gain your business.

Jenny Castro Ana and his team gave me the confidence and information I needed to purchase car insurance from them to fit my budget and my needs. They were respectful of my time when they called me and answered all my questions. Highly recommended!

Matthew Webb Run away from these guys! It has been 45 days since one of their customers hit my sons car, and they still have not paid the claim despite the other driver being ticketed. The claims specialist will not return out phone calls. Good luck getting these guys to pay up when you need them. I am sure they will be glad to take your money though.

Chris Conner I am writing this review in regards to one of your agents, Justin. It takes a lot for me to write a letter of this nature, but this is absolutely warranted….and deserved. In all my years of having insurance on houses, autos, RV, boat, art etc, with many different companies, Justin is by far the best agent (and person) I have EVER dealt with. Not only does he know his business and the industry as a whole, he is available anytime I’m in need. Just the other night at 9:00 PM I sent him a text with a VIN number of a new car for our policy. He replied immediately and changed it - AT 9PM!! I guarantee the “big national companies“ wouldn’t reply at this time of night! I wouldn’t have their cell number and I would still be stuck in some phone system IVR on hold waiting for a rep. I sent an email to Justin one night because I knew if I text him he would reply and I didn’t want to bother him and his family after hours. He got my email and replied anyway - within minutes. It happened to be a claim question/problem that he not only assisted with but went on to make calls to repair shops to find one for us….like, who does that?!? The issue wasn’t even with your company. There are no words to describe his exceptional service. I can go on and on with example after example of his exemplary customer service. My request is that you forward this to his peers and other leaders in the organization to bring attention to his phenomenal work ethic and customer service. Give the man a raise and keep him for life - gems like him are hard to come by. I am a raving fan for life!

Dan Garza Miguel did an outstanding job of helping to place insurance on two properties for me. He was concise, acccurate, and knew his product offering very well! His recomendations resulted in the best possible choices for us! 10 Stars!

Flash Masterson Called in for insurance as mine lapsed a few days ago. Jerica the manager helped me get the best rate with more coverage than the other company I called (Fred Loya). Aldo it was $53 cheaper! Thank you Jerica!

Camila Benet Jocelyn was incredibly knowledgeable, patient, and responsive, ensuring I had all the information I needed to make the best decision. She made the entire process seamless, answering all my questions with professionalism and kindness. I couldnt be more satisfied with the experience. If youre looking for a trustworthy and reliable insurance agent, I highly recommend Jocelyn. You won’t be disappointed!

R A This agency provided exceptional service. They took the time to explain my coverage options clearly and helped me understand exactly what I needed. I felt comfortable through out the process and really appreciated their support.

barbara Hernandez Excellent