Texoma Community Credit Union - Wichita Falls (TX)

1 /5 Daisy: I had a terrible experience with Texhoma Community Credit Union. They falsely claimed I did not have insurance on my new Armada and even threatened to add their own coverage. I immediately called and provided proof of my valid insurance, but instead of handling the situation professionally, the manager was rude, dismissive, and talked down to me the entire time. It was clear she had no interest in listening or resolving the issue. Even with proof in front of them, I was treated as if I was in the wrong. That kind of behavior shows a complete lack of respect for customers. I should not have to fight with a credit union to prove I have insurance that I already pay for. At the end of the day, the mistake was on their part, not mine, yet I was the one treated poorly. This is not how a business that values its members should act. Never will I do business with Texhoma Community Credit Union again, and I will warn anyone considering them to think twice. There are plenty of other financial institutions that treat their customers with honesty and respect.

5 /5 Jeremy Curry: I went in today to open a commercial account and Kylah took great care of me! She was very professional and very considerate of my time. She got me in and out very quickly and addressed every question or concern that I had. I’m looking forward to our new relationship with TCCU! Thanks Kylah!

5 /5 Jim Russell: What an awesome experience working with Kari Davis for our loan. She really made the process go quickly and was patient with our questions and answered every one of them in a way we understood. We look forward to years of being members. Thanks again Kari!

5 /5 F L: Update : Erica, Cami, and I forgot the next young lady’s name, but they were so patient and helpful to me and ultimately got the issue resolved. I will be staying with this week just really due to how they stayed after hours to really help me get the money I needed. They were really kind and understood that I was just frustrated. I really needed some help so I’m changing my rating to five stars. I will leave the information below just to help others with expectations of new customer accounts. Very disappointed so far. Direct deposit is taking a long time to accept so I’m having to be sent paper checks for my job. Even with depositing the checks at the ATM they’re still being rejected and I still don’t have access to my money. Going on four weeks now I don’t know about you guys, but I can’t afford to go for weeks with no pay. I think it even should be a good manner to at least give me the checks back so I can cash them somewhere else. I can’t even feed my child at this point and they just keep telling me sometime today then that goes and it’s a new day. It truly sucks because I had a prepaid card for probably seven years and never had an issue. Finally decided to switch to a local credit union and this is what happens.