1 /5 Daisy: I had a terrible experience with Texhoma Community Credit Union. They falsely claimed I did not have insurance on my new Armada and even threatened to add their own coverage. I immediately called and provided proof of my valid insurance, but instead of handling the situation professionally, the manager was rude, dismissive, and talked down to me the entire time.
It was clear she had no interest in listening or resolving the issue. Even with proof in front of them, I was treated as if I was in the wrong. That kind of behavior shows a complete lack of respect for customers. I should not have to fight with a credit union to prove I have insurance that I already pay for.
At the end of the day, the mistake was on their part, not mine, yet I was the one treated poorly. This is not how a business that values its members should act. Never will I do business with Texhoma Community Credit Union again, and I will warn anyone considering them to think twice. There are plenty of other financial institutions that treat their customers with honesty and respect.
