Texas Farm Bureau Insurance Company - College Station (TX)

1 /5 Oil of Gladness: TOLD ME HE NEEDED MY HUSBAND INVOLVED TO SELL ME AUTO INSURANCE (HUSBAND DIED 7 YEARS ago) I just had the most absurd conversation I think I’ve ever had with any insurance professional in my life. I called in for a simple auto insurance quote yesterday. I finally received a return phone call today from this guy Luke Hammer in the College Station location. He told me how he “worked” was to get some more information from me about the vehicles and that he needed to come sit down with me and my HUSBAND in order to explain the coverage to us. He was very emphatic (3X) that my husband needed to be present. He was very condescending the way he spoke to me like it was a child. It came across very arrogant. After listening to him go on, because he dominated the conversation so that I couldn’t get a word in edgewise, I was finally able to find a space to interject and tell him that my HUSBAND DIED 7 years ago. I also told him that when I was married to him for 18 years that he fully trusted me to handle simple business like shopping for auto insurance. At this point, I guess he realized how foolish he sounded and told me “Ma’am, I just don’t think we will be able to do business together”, and hung up the phone. First of all, without addressing the obvious, there is no reason to come to my home to sell me car insurance, which honestly feels a little creepy in today’s time. We buy insurance all the time nowadays online. He obviously wanted to sell me other policies. I have had insurance with them long ago, and never once did they come to my house to sell it to me. It felt very demanding and intrusive. I cannot even begin to explain how archaic this business model is, not to mention the obvious insinuation that I needed my husband present to make big decisions like car insurance. He assumed I was married also which was very ignorant and insensitive. Are single or widowed women allowed to buy auto policies at Farm Bureau? Reported him to the main office in Waco. The ladies there seemed to be very helpful and understanding. I am still reeling…but a bit amused by the absurdity of the conversation.

5 /5 Hilary Francis: Texas Farm Bureau has been good to us since we switched to them. Our agent Brad has been super helpful and got us a comparable rate on much better life insurance than we had before. He has personally spent many hours with my husband and me going over all the ins and outs of our policies and is always available to answer questions when needed. He has also been very prompt and responsive when weve needed to make changes to our auto policy. Were currently adding a truck and the process has been so easy! Seriously so great to work with. Im really thankful for our relationship with this company and for their excellent customer service.

1 /5 Carpenter Eric Gail: The roadside assistance program is sketchy. Called for fuel delivery and was charged for the gas. Hell, I can walk to the gas station and fill up a can myself. No where does it state in clear, plain language that there is a charge for the fuel. Like the delivery guy said, it is rare for 2 gallons to not be included. Say it up front if theres a charge and dont be vague about it. Also, sold a 2021 and dropped the coverage and still paying almost $200/mo. for a 2006 and 2013.

5 /5 Drastic Choices: No joke...Texas Farm Bureau saved me several thousand on my home and auto annually; with increased coverage! Got life insurance too and Im still saving money. If you have a choice ask for Brad. Hes my agent. Brad was patient and made sure my policies were the way I needed them to be. Another great thing about Brad is that he answers his cell! I do not miss having to play phone tag, wait on hold or always talk to a secretary. Really good customer service from this guy.

5 /5 Ashley Tapley: My husband and I recently decided to get life insurance. The whole process seemed overwhelming and daunting, but our agent, Brad, made it as simple as possible. He took the time to explain in simple terms everything we needed to know. He was happy to sit down with us and answer all our questions. He was incredibly knowledgeable and made us feel confident with the decisions we made. He was so personable that he actually came to our home when it was convenient for us instead of having to make an appointment and go to an office. All in all Brad made the whole experience much easier and walked us through every step. I highly recommend! We ended up switching our home to Texas Farm Bureau too. Very impressed with this company so far.