Texas Farm Bureau Insurance Company - Cooper (TX)

Santos V Villarreal I had a bad experience with customer service recently trying to explain to her that upon changing insurance with a new vehicle purchase I was billed for my liability on first car twice. I would think that because both were insured thru pronto that wasn’t legal but the lady just kept repeating to me that I could not get a refund. At the end I got no email or anything regarding my cancellation of policy. I have never had an issue with local offices but customer service is not helpful at all.

Diana Theall Hands down the BEST insurance agent and company! They are incredibly supportive when you need it most and do their best to not only save you $$$ but to make sure your claim process is as smooth as possible. They take all the hassle out of dealing with the underwriters/assessors and are truly the best!

hershey na It is not often you have a business that has exceptional customer service. I really would like to show some appreciation for Crystal. She was very helpful even when her day was extremely busy. She gave me all the necessary information and stayed pleasant and kind. I just felt she went above and beyond. If I could give her more stars i would. Thank you so much Crystal...keep being you..you are an asset to the business. Thank you.

The BlasterMaster Honestly, there is not enough space on the internet to list what an awful insurance agency this is. In my 45 years of all types of insurance, I have not experienced anything like this. My agent Tony Sanchez talked about how he is special and my experience with him and with his broker was just the opposite. Contacting Tony was always difficult. Typically I had to send a few messages to get him to call back. Sometimes weeks in-between. He once sold me a wrong policy which I caught and he blamed on someone else. Then his follow-up on my credit was useless. My payments were all messed up and after several calls to Tony, I contacted the insurance company myself to straighten it out. Then there was a claim which I understand he filed incorrectly. This caused months on delay. In the end, the insurance company offered a settlement far below my deductible. I made a few calls to Main Street Ind. Insurance agencies. I only always got an answering machine. Of my calls, they only returned 1 call which didnt answer my question so I left another message that was never returned. Finally a contacted Tony to not renew my insurance and once again, he gave me the wrong information for what I requested. So once again, I had to call the insurance companies myself to fully cancel my policies. So not only did Tony Sanchez not fulfill his responsibilities as my agent, he caused a list of problems that I had to resolve. And my experience was Main Street Independent Insurance Agencies Inc was no different. I would not recommend Tony Sanchez nor Main Street Independent Insurance Agencies Inc..

joyce smith Lena is wonderful! She not only answers your questions but takes time to help you understand. She does not rush you! I’m very Happy with my time spent on the phone with her!

taronda schulz Great to do business with. Excellent communication and extremely helpful!

Brandon Gott Hands down the best and most honest agent in the business. Tina Butler truly cares about your families needs and what plan best protects your family and your budget. Tina should be on a recommended National Call list of insurance agents to contact. Her honesty, integrity and professionalism are second one to none!

Janice Espree They take their time and help you

Jack Lane Very helpful and always work hard to get you the best rates