Talley-Reed Insurance Agency LLC, Stephenie B. Mora - owner - Alpine (TX)

Crystal Gould Colin Stocker was one of the kindest and most helpful agents I’ve ever dealt with! I had to do this just a few months ago and state-farm was AWFUL and I have state-farm.. thank you Colin with Progressive for really show the flow in how the insurance world can do good for us!! You are awesome!!!

Amanda Matyszczyk Micah was absolutely fantastic to work with! He was so kind and genuine—qualities you don’t always find in this line of work. He took the time to understand our needs and worked hard to find us the best possible price and coverage options to fit both our budget and our home. He was quick to return calls, always available to answer questions, and made the process easy and stress-free. I could not recommend him more highly to anyone looking for insurance. Micah is truly a professional who cares about his clients.

Kenneth Jones She is a very nice person. She breaks down everything to you. She will help you with all your insurance needs. She will get you the best quotes. She is great at what she does. I have been with farmers since 2008 before she became an agent. She has been helping me every since.

Elsa Baughman I would like to give a big shout out to Morgan at Joe Cooks office. Morgan handles all of my policies and my parents as well. Morgan kept a positive attitude while she was quoting, adding/changing/removing everything she could do to find the best policy that fits my needs. The customer service is outstanding and this office handles all of my insurance needs. I would highly recommend Joe Cook & Assoc. because of the knowledge and professionalism this office has shown me and my family.

T Josh (A_lil_freak2) I am not a customer and never will be. I was, however hit on my electric scooter by a 3/4 ton Dodge truck driven by one of their insured in Austin, Texas where it was proven that the driver was at fault. And my scooter was destroyed. Due to the fact that I was just bruised up and not severely injured, it was going to be a small claim so I chose not to hire an attorney thinking that it would be a quick resolution. Boy was I wrong. Not only do they move at a snails pace, they are also refusing to replace my $800 scooter that was run over by the truck and another car. If which I only asked for $400 to replace it. After doing everything they asked of me, I am 7 months in and still have not even had my property replaced. Though I was told to provide the model and price of my scooter in lieu of the receipt. They chose to change their mind and not pay to have my scooter replaced. Hard to do when it was a gift and bought used. They say I should have a bill of sale and a title like a vehicle. They have had my $1900 in medical bills for 5 months and have told me to date that they are waiting on a third party to attempt to save a few bucks. Forcing me to wait on any sort of compensation. Knowing that the hospital will deny any such request. As of today, I am having to take this multi-million dollar companys customer to small claims court because they refuse to compensate me in a timely manner. Funny thing is that my total damages are only $2,300. With at most $1800 for pain and suffering. The reason that I am posting this here is because if anything happens, and an accident happens, there is a chance that Fred Loya will not compensate the victim. Forcing you to go to court and pay the claim yourself, which is likely going to happen here. Kinda defeats the purpose of insurance.

Elim Wells My wife and I, both in our senior years, were trying to find the right medical insurance that fit our needs and budget. Thats when we found John Claeys through an online search, and were so grateful we did! John took the time to listen carefully to our concerns, explained all the options in simple, easy-to-understand terms, and guided us through the entire process without any pressure or sales tactics. He was incredibly knowledgeable about plans tailored for seniors, including coverage for prescriptions, doctor visits, and potential hospital stays. Thanks to his expertise, we ended up with a policy that gives us peace of mind and saves us money. Johns patience and genuine care made what could have been a stressful experience feel straightforward and reassuring. If youre a senior looking for medical insurance advice, I highly recommend John Claeys—hes a true professional who puts his clients first! Thank you, John!

JJ B This is a wonderful agency to work with in finding the right insurance for your needs. Neldia sat down and explained in detail all the options we had for Medicare, Supplement plans and Advantage plans. She took her time and we never felt rushed during the whole visit. She answered all our questions and was very knowledgeable. It was such a pleasant experience and we highly recommend them.

Lindsey Stanley Rachel is an absolute wizard to work with. She has saved me so much on my policies, and she truly is a master of her craft. She listened to our goals and provided excellent support through the whole process. She’s super responsive to questions and concerns. She needs a raise and a promotion.

Heather Steele Felty Got in an accident and had immediate assistance from the best! Thank you for making it quick and easy. Glad you take care of all our insurance needs! This is exactly why we chose you and your team!

Kaysha I recently had the pleasure of working with Hilary and I couldn’t be more impressed with the service I received. I had lots of questions and she answered them all thoroughly. She sent me multiple quotes to ensure that I had the full picture prior to making a decision. I highly recommend Hilary to anyone looking for a trustworthy and dedicated agent!