Stieber Insurance Group, LLC - Richmond (TX)

Dakota Austad Josceliyn is LEGIT!!!! She was patient and very helpful. Even mad convo when their was dead space on the line. Very friendly and GREAT customer service. She asked my budget and kept me in it. Even worked with me on my down payment. THIS IS THE PLACE TO GO AND JOSCELIYN IS THE ONE TO TALK YO!!!!! THANK YOU FOR BEING YOU. YOUR AWESOME GIRL. I hope you make it to manager or GM or how ever your company title the store manager.

Paul Dominguez I was treated with great customer service, while starting my new policy. The team has great energy.

Daniel H. 2025 edit: I called yesterday 6/16/2025 the day after Father’s Day to file a claim and nobody answered. I called a few more times throughout the day and no answer. I was wondering while I’m steady working, did Dane let his employees off after Father’s Day? So I called today and learned that he did. That solidified to me that I’m giving the RIGHT people my business! My claim can wait a day, do right by your people! Well done sir! I was a customer of Dane Macklemore when I lived in Paris years ago, after moving to Dallas and dealing with a few other agents, I asked State Farm to move me back to be a customer of Dane Macklemore. I am a car enthusiast, and as a result, I end up communicating a lot with my insurance agent. The agents here, Chris and Tammy, are always a pleasure to deal with and understanding of my exact needs. I would definitely recommend this agency to everyone! Thanks guys.

ESMER C. Working with Riley has been such a blessing! Not only did they make everything super easy to understand they’re patient, kind, and genuinely care about making sure you’re protected and getting the best deal possible. If you want an insurance agent who treats you like family and actually looks out for your future, Riley is the one!

omz nrz Very friendly staff and very professional.. great options when trying to save some bucks.. especial thanks for diana for the service made... we hope to see u again

LuisDarko They took the time to understand my family’s needs and found an insurance policy that fits perfectly. I feel so relieved knowing my family is protected.

Nic L I know Fred Loya has a bad rep for customer service and trust me when I say that Ive had my share of Hang Ups and given the runaround to. but this location right here is my go-to when everything else fails I can rely on this location to answer the phone and not hang up on me and actually help me with my problem and get it settled done in a quick professional manner I really really really appreciate the people that work in this location specially Jose hes really really professional and Incredibly helpful they go Beyond 4 for the costumer.

Sandra Winn Exceptional service! Johnny is incredibly knowledgeable and truly cares about helping me find the best insurance solutions. They took time to explain my options and made the process easy and stress free. If youre looking for reliable auto, home, or life insurance I highly recommend Horace Mann!

Jeff Benjamin is very easy to work with and answered all questions to our satisfaction. Customer Service seems to be a lost art. However, Benjamin understands that it is not. As a homeowner of 30 plus years, its nice to see that it still exists. Thus, one of the reasons we switched to his office.