Safeco Insurance - Denton (TX)

1 /5 Nacona Ferrell: After being with them for 2 years, I am leaving as they almost doubled my home owners insurance from 2,300 to the new 4,000, with no claims, and they dropped my car insurance policy for a speeding ticket that is almost 4 years old. Do the math on that, the ticket is older than my time with the company. Its the only ticket my wife or I have ever gotten in 14 years of driving each. Again, never had a claim with them, updated the electrical a few months ago at their demand, and now they drop my auto, costing me the home and auto discount. Update on this: After canceling both home and auto policies, I received a notice from my home lender that Safeco charged my account for the 4,000 for the new policy a week after canceling, and a full 15 days before the new policy would have gone into effect. This caused issues with my new insurance company and lender as now there was not enough in the account to cover the new insurance policy. Safeco did send the refund check in a timely manner.... only good thing they did. Beware working with them.

2 /5 Mark Johnston: After a huge premium increase, I switched my home insurance from another company cancelled my Safeco home insurance on April 1, 2025. The process was simple and I received a confirmation letter by mail 2 days later. Now let me inform you of the process of getting my faulty paid premium back: I was told by 2 Safeco reps that the payment was processed (not that is not shipped) on April 1, 2025 and it would take 7 to 10 days to received the check. After 24 days, I contacted Safeco and asked them to resend AA check in a trackable form. I was told by the 2 reps that that wasn’t possible even when I offered to pay for it. Yes, you read that correct friends. One of the world’s largest insurance company’s does not have the options to track a document by any means. They will not ship with a tracking number via USPS, Fed Ex, UPS or DHL. Save your time and frustration with sky high Safeco premiums and slow reimbursement. There are a lot of other insurance companies for you do business with.

1 /5 Bill Blanke: I was insured with them for my home for ten years and NEVER had to file a claim. Them they just raised my premiums by $3,300 a year without telling me. My auto pay on my mortgage went up by $800 a month. I wasnt aware of this and as a result the payment wasnt drafted due to "lack of funds" now I am jumping through hoops and having to cash in one of my IRAs just to get back up to date with my mortgage! Do NOT use "Safecrook!"

1 /5 Steven Roberts: Had them for 3 years no tickets no wrecks nothing price went up and up and up I called to see how I can reduce it as it was just basic liability no ride side assistance and was costing about $200 a month I started at $86 a month. I found another insurance company but I filed a claim to get some minor chips in my windshield fixed the tech they sent turned it into a large crack and then they said I have to pay $500 to replace the windshield their tech they sent out damaged when I called they couldn’t get a supervisor on the phone and had me on hold for about an hour. Terrible customer service and shame on this company for the way they handled all the situations and concerns. I do not recommend this company to anyone.

1 /5 Tyler Little: I have been with Safeco with 6 years. Filed one parking fender bender claim and now they are dropping me. Causing me to lose my multipolicy with my homeowners. So much for loyalty. And don’t expect to reach anyone that’s not a robot when you need help. Stay far away. Will he filing a complaint with the BBB as well.