Rockland Insurance Agency - Richmond (TX)

1 /5 Ke-Keys Love: If I could give no stars, I absolutely would!! The customer service here is terrible!! I have been calling for 2 months regarding the renewal quote I received and no one ever contacts be back after repeatedly being told someone would. Since they switched to Acrisure it has been absolutely terrible! Do not trust there customer service skills, no one will call you back. I really was trying to be proactive about my renewal so they dont pay over 3000 dollars for my new quote but no one has respect to follow up and call back.

1 /5 LandLady: If you go with this company make sure you know when its your renewal time and be proactive. On the 1st renewal I had to do some repair work for insurance renewal and Rockland did not inform me until a few days before my policy was set to expire. These folks are bad when it comes to communicating answering emails and advising when your policy needs attention. On one occasion they were sending my policy and personal information to an email that wasnt mine. I hear they are working from home, perhaps they are enjoying a little too much of The Price is Right.

5 /5 Mihir Sapru: Excellent personal customer service! In all my interactions with Rockland, I have found their team of professionals to be very knowledgeable and responsive. As a new homeowner, I particularly appreciate being able to communicate to a professional who will take the time to personally respond to my questions and concerns - a trait which is increasingly unique, as other large agencies move to automate their customer service with chatbots and FAQs!

1 /5 Kristen Bennington: Not happy with them! The first year after switching insurance companies they did a great job for me. The second year after I heard nothing from them I called when my homeowners insurance just about doubled. I questionned why they had not contacted me about such a huge increase and Jonathan applogized for the failure to communicate in advance - he advised that it would not happen again, shopped around for insurance for me and came up with a little better price on the insurance. Third year coming, again not a word from them and my homeowners insurance has just about doubled again. As well my car insurance has gone up again .. interestingly no vehicle tickets, no claims, drive about 3k miles per year since I work out of my home, neighbors who are both over 70 and both drivers on their policy pay less than I do in vehicle insurance. So I called Rockland and was advised # 1 my vehicle insurance was the best they could do for me # 2 since Rockland is SUCH A SMALL Insurance Company that they dont have time to call when home insurance almost doubles. Owning a business myself if I were to tell a client that I didnt have time to review their information to try to save them some tax dollars I would NOT be in business long ... its all about CUSTOMER SERVICE and since Rockland is too busy selling to new customers they just dont have time to keep up with their existing customers ... renewing car insurance this year but will probably be going elsewhere ... customer service is key with me!

5 /5 Frank Lueth: I kept my home owners Insurance with my friend for over 14 years. The rates went up this summer I asked him to shop it around. He came back with higher quotes so I accepted the rate increase. While working on a Refinance in September, I contacted Rockland and got a text within minutes. I gave the agent my information and was given a quote quickly that saved me over $600 a year. The service and team are excellent!