Robert E. Boone: Allstate Insurance - Allen (TX)

1 /5 John England: I signed up with them in January. Found out in July that my home insurance was cancelled for non-payment because they hadnt sent a bill to my mortgage company for an escrow payment. No communication about that. When I called to ask, they said all communication was through the Allstate app. They never told me that the ONLY way they would reach me was through the app. So I was not insured for 4 months. HORRIBLE communication. Have to call multiple times to get anyone to answer questions. Will never come back or recommend.

2 /5 Carlos Duarte: Customer service is fine, but this is the only insurance co. who has denied my claim. A few of my neighbors, whose houses are one or two years younger than mine, have had their roofs replaced. We all went through the same hailstorms, and their claims were not denied. So, my neighbors have new roofs and mine leaked a few months ago. Unfortunately, once you have a claim, approved or not, it goes on your record and good luck getting a decent price quote when talking to another insurer.

1 /5 Sara Lewis: Good Luck getting in touch with Shanda with a time sensitive matter. I had to call and sit on the phone twice (of course they messed up the policy the first time)for 30 minutes each in order to get the matter handled via AllState support. Don’t even waste your time with this place. Update: They messed this up 4 DIFFERENT TIMES to the point I had to cancel the policy and redo it. After they sent over the document it was still wrong, I finally just cancelled with Allstate all together and went with a different provider. An absolute nightmare!!

1 /5 Adonis Bitar: I tried to remove a car and my total price went UP. I dropped a young driver and two cars and my total six month premium went UP. I’m disgusted. Shop everywhere else.

1 /5 Wr Mi: Scamming, spamming junk sending weasels. They keep sending junk mail with fake quotes to my house make it look like its a legitimate quote. They provide an 800 number for opting out and there is not an option to do so when you call. All in all typical insurance company scam BS.