RBFCU - Georgetown - Georgetown (TX)

2 /5 Michael Bereman: I like RBFCU but today I was shocked when I went in for my notary appointment. The notary was really sick and coughing. You would think that she would know she shouldn’t come to work sick. But if she did at least have the courtesy to cover her mouth when coughing and wear a mask to protect others. I am in a high risk category and don’t appreciate a bank that risks my health. Her boss should have sent her home.

1 /5 Jesse Priest: They will not have your back on a fraud claim. With internet fraud now at unprecedented levels, I need a bank that will be on my side. RBFCU has a fraud team with theif friendly policies. When they investigate fraud, they will always look for the quickest way to make the customer eat it so that they dont have to take the hit. Cowards.

1 /5 Nick Knowlton: I have had great experiences with Randolph Brooks but they make you jump through hoops to get any services done remotely at all. I needed to make a payment on my car loan and the person I spoke with asked for my social, the last 8 digits of my debit card, and had me go through multi factor authentication, along with asking me for the answer to my security question. All of that was given to her gladly, I understand that they are working with sensitive information. I was put on hold and then basically told to go into a branch to make a car payment which makes absolutely no sense. Their are plenty of ways to facilitate payments online and over the phone securely.

4 /5 Jeff Radke: Friendly place. We opened a few accounts today. They put us in an office with a video chat to someone in their main office. Ids and documents are handled by scanner and printer in the office. When we needed a notary, the person on the video chat called the branch that we were in and let them know. The manager came in quickly and notarized the documents. I also made a $28K payment on my mortgage. That took well over 5 minutes because the teller had to get a Managers approval twice.

5 /5 Jessica Mina: Great experience today! Due to traffic I arrived at 4:40- they were due to close at 5pm . I was welcomed with smiles by Jonathan and had help with my auto loan. Thank you RBFCU!