Nicholas P I went into the Seguin branch on Monday 8/26 to order a new debit card because mine was expiring. I talked to a teller and a banker and they Updated my address even though they had the correct one on hand. They assured me that I would receive a new card would in 5-7 business days and that they do not issue instant temporary cards.
It has been 8 business days and I have not received any updates or the card. I called CS today and rep said they didnt see any card being shipped. He was awesome and ordered a new card and authorized it to be to be used via my digital wallet.
So here I am, having to take cash out with my ID for what will be 3 weeks unless the card doesnt arrive. I spent 40 mins at this branch and even sat down with an incompetent banker that didnt even send the card or mention the digital wallet version? He was a 40-50 year old man and was doing something on his computer for 15-20mins and all he did was change my mailing address and didnt even order it? Its 2024 and I shouldnt have to wait to acces my bank account at all let alone almost 2-3 weeks.
I dont ever leave extremely negative reviews ever but I feel so stupid checking the mail everyday for something that was never going to be there. Also the fact that it wasnt mentioned that I could just access the new card via digital wallet and didnt have to wait. This was lazy customer service for an extremely simple problem. I am worse off for going into the branch instead of just calling a CS rep and that is
sad. Maybe someone from this branch will see this and this problem wont happen to anyone else.
Tyraland Hayden Super easy and fast approval, both ladies were amazing. Felt like family walking through the door. Thank you ladies again for making this process so smooth
Michelle Moore Attended one of Eric’s seminar and was immediately impressed with the positive feedback and experiences from the clients at the table. Fast forward, I became his client shortly after, after meeting with him and having him thoroughly explain all the product offerings. Eric really cares about the long term financial success and education for his clients. Best decision I could have made!
Naturalqueen_87 Teresa was awesome she handled me from start to finish and the process was so smooth. I would recommend anyone to come through if you are in a bind friendly staff. Thank you so much you are a breath of fresh air!
Melissa Tritsch We’ve been banking at SouthStar Bank for 3 years. We initially went there because they have lock boxes.
From the first time we walked in they exceeded our expectations! Their staff is very knowledgeable, helpful and friendly. They remember you and addrwsss you by name each time you walk in. This week I was having an issue with Zelle. I went in and they researched until they figured out my specific problem and helped me resolve it.
If customer service matters to you - as it does me - this is the bank for you!
