Quality Insurance Agency - El Paso (TX)

PJ I’ve been knowing Anthony for few years he’s been the same ever since!!! A REAL STAND UP GUY!!!Y Thia guy is a stand up guy!!!! I recommend using Ant Man for your insurance needs!!!

Carlos Duarte Customer service is fine, but this is the only insurance co. who has denied my claim. A few of my neighbors, whose houses are one or two years younger than mine, have had their roofs replaced. We all went through the same hailstorms, and their claims were not denied. So, my neighbors have new roofs and mine leaked a few months ago. Unfortunately, once you have a claim, approved or not, it goes on your record and good luck getting a decent price quote when talking to another insurer.

Nate Tapia Stephanie was a great help . She was very patient and very informative great customer service skills and just in general seemed very sweet, we need more people like her who enjoy doing what they do . Keep up the great work and may you continue to be blessed!!

Frank Wright Wanted to share an experience that I had with one of your Insurance agents today. Omar did an outstanding job assisting me with multiple options on auto & home insurance policies. He was incredibly thorough, patient, and knowledgeable. He took the time to explain all the details clearly and making sure I understood my coverage options. His professionalism and dedication made the process smooth and stress free. I truly appreciate his support and highly recommend Omar to anyone looking for a reliable and trustworthy insurance agent!

Brock Kowalsky Ive been with Alliance for just about 20 years, maybe a little more (prior to current ownership?) ... but Alfonso and Nancy are very helpful. Its nice to see a place that puts the service back in customer service.

Marc Hi Veronica is very nice and humble. She is help with my insurance car

Mark I have been working closely with Rene at Hub Insurance Agency for my auto insurance needs. His attention to detail and quick responses have made the process smooth and seamless. I highly recommend their services for anyone seeking professional assistance in the insurance industry.

Angelina Farmer Ive had Progressive since 2017 and have no complaints. Had a drunk hit our SUV on St Paddys Day in 2023 and it was taken care of quickly and with us out of the country. Rates are good for my area as I dont live in one of the more expensive areas hit hard by inflation. I guess people dont realize that Progressive also have to pay medical bills and repair or replace bills at the inflated rate. Parts for some older vehicles are harder to find. It was cheaper for them to total out my 1995 SUV then to get it repaired. People act like COVID didnt do anything in regards to manufacturing, and it really did and were going to be feeling this for a long time. And yes, we did have inflation all over the country that raised the price of medical, vehicle parts, and services. Progressive does not get a wild discount just because they are a big insurance company. Also people should probably check their emails from Progressive instead of ignoring them. If you go paperless for that discount, it means that you have to read the emails as you have agreed to do digital instead of paper (its literally what paperless means) so no, they arent going to send your cancel notice in the regular mail because you signed a contract to get it in your email. And the customer service reps can see what has been sent where. And so can you on the app or website if you actually go through the motions to set that up. Are all reps or adjusters equal? Of course not. There are some bad actors and you should let the company know directly about those bad actors instead of or in addition to airing it out on the internet. Just remember all calls/chats are recorded and they have no problems doing internal investigations on anything. And they certainly will.

Erica Flores This origination deserves 0 Stars wish I could give it a negative 5. Nothing but employees who dont want to work or hate there jobs. So sorry hunny but if you dont like your jobs go find a better 1. Nothing but boogie Bit*hs up there who stand around not wanting to help anyone. Every time one of there OWN CLIENTS walks in there. All there employees do is look @ each other as of to see who is going to help THERE OWN CLIENT as if its a punishment. Plus to make it even better the hang up on their phone calls blaming the internet or saying there having issues with it when nothing is ever wrong once you show up in person. Ridiculous hate to see how they would handel an accident call... This is not the best insurance company after all!