1 /5 Sama El: Lying and charging me fees I specifically asked about. When I was going to school in Galveston, I opened an account here. I also had one in Houston with my parents. I had to move to California for work. Before I moved, I called specifically to ask if I would get charged any fees on my account. I was told that I would not because I have another linked account that is over the daily balance. So I kept the account open so that I could move money between just in case. They never updated my California address, so I never received the statements. I logged in and realized that they had been charging me $10 a month for the last year. Ive tried calling customer service but they said a local branch manager has to authorize any refunds on fees. Ive been trying multiple times and havent been able to get a hold of said bank manager. Im a medical resident working sometimes 80 hours a week in California and the hours are really difficult to line up and speak to this person. I just want some of my money back because Ive been lied to and its really upsetting. This has been my worst banking experience.
