Prime Integrity Insurance - McAllen (TX)

Rhona Gandy Great insurance agent. Matt Moody works expediently. I had hail damage and May paid my claim in less than a week and it was more than fair. I was really impressed. Other people with different insurance companies and agents had not even gotten an estimate yet and we were already hiring repairs made. Awesome!

Ricardo Ramirez Great service and friendly and outgoing staff

Aimee Richards Very friendly staff always looking out for the customers best interest. Appreciate the excellent customer service. A+

Leticia Guardado Eliana was incredibly helpful in finding me a more affordable auto insurance policy. She took the time to understand what I needed and found a great option that saved me money. The process was quick and stress-free thanks to her professionalism and clear communication. I really appreciate her help and would definitely recommend her to anyone looking for insurance!

Sara Basaldua Amanda was so helpful when I called. She is professional, efficient, and friendly. Amanda went above and beyond by asking about my overall needs. It was all completed in a matter of a few minutes. Thank you!

Sharon Sinyard Very nice people. Good company

Ruston Raybon Ive been with Farm Bureau since I started driving over 20 years ago. In all that time all of the agents and people with Farm Bureau have been kind and accommodating every time Ive needed to speak to them. My issue is that as kind and nice as the agents are they are (in my experience) often terrible at getting anything done. For instance I submitted a receipt from a locksmith for getting my car unlocked. My agent, Mike Johnson, said hed get it taken care of. I just got reimbursed... 3 months later. That was after a dozen follow up phone calls, emails, and voice mails with mike and very little return communication. When I worked with Mike to get my home insurance adjusted it literally took 5 months... it should have taken a couple weeks, but he just wouldnt follow through with anything. I had dozens of calls, voicemails, and emails trying to get him to take care of me. Ive had similar experiences with other agents. Theyre nice, they say the right things... but nothing gets done unless you call them every week for 3 months.