PNC Bank - Texas City (TX)

5 /5 Macario Cardenas: Mr. Trevino (branch manager) was really helpful in answering questions about the services they offered. I closed on a HELOC loan very quickly and effortlessly. Zero closing fees and they paid for the appraisal. Rocket mortgage wanted $4k in closing and my local credit union wanted $3k. I shied away from a second mortgage due to the fees but PNC was a clear winner. I will always go PNC for future loan options.

5 /5 Carla Breaux: Michael and his Team at Palmer Hwy location in Texas City are amazing! Always so friendly and fast service! I couldn’t ask for a better bank to do business with . I highly recommend this branch for all your banking needs!

1 /5 Anna Mendez: No idea if its just the location of this bank or a problem with the armor truck in general. Fridays are pay days meaning I pull everything from my account and leave like nothing. Unless bills are coming due. I do this because my account has been hacked many times and now I dont do online banking. My issue with this branch is they NEVER seem to have 100s on hand. I withdraw 2k on a Friday and get hand 100 20s! Like who the heck wants a giant stack of 20s? Dont you guys ever have higher denominations? If I go to the Santa Fe location they easily had me 20 100s and life is easier. A safe full of 20s not only take up so much space but is a pain to count. Especially when trying to organize money into correct slots for upcoming bills/deposits.

1 /5 ocesd214: I’ve been banking at this location through two name changes. Since it became PNC the service has become terrible. There is one employee who has lasted through all of the changes and he is great. Everyone else is rude. A lady teller was ugly to me at the drive through, (guessing it was because I was in my old truck) so I went in and withdrew almost all of my account. This was a very large amount and they didn’t care. No one apologized or tried to make things right. I’m in the process of moving all of my automatic payments so I can completely close my accounts.

4 /5 Roberta L Card-Murdock: Been with PNC since 2008. OH, PA and now TX. They have been very growth-oriented, and their help and technology have been strong, and competitive. Ive used an Android phone for years and find next to no problems on a daily basis. Cyber issues will be driving their business decisions from a service standpoint moving forward, so customers need to be savvy about technology and expectations. If I could rate a 4.7 I would.