PNC Bank - Kaufman (TX)

5 /5 Onesam: Definitely one of the best treatments I have received as a customer. I needed to open up a bank account and had went to Wells Fargo, they treated my husband and I terribly we felt so uncomfortable and unwelcome no kind of greeting or a smile we felt as if they didn’t want us there. We saw that PNC just across the street was opened because we went around 4pm and they closed until 6pm and we decided to give it a try. The greatest decision we ever made. As soon as we walked in, Brianna received us with a smile and a charmisma we felt the difference right away and we knew we were in good hands. Shannon helped us with the bank account she was very friendly and was determined to helping us open the account that same day since we needed it very soon and it all got taken care of. I am grateful for how they treated us, I will always recommend this place.

5 /5 JANE: My first visit to this branch. I was not disappointed. The people and atmosphere were amazing. Sergio helped my hubby and me with a couple of things. He was very nice, efficient and professional. I highly recommend this branch.

1 /5 Abygale Stiefer: DON’T BANK WITH PNC!!! PNC sucks. They are just stealing money from us. I had $284.57 in my account. I have the email proof. I went grocery shopping. I wake up this morning to my account being negative when I clearly had the money. The email receipt have time and dates. I messaged PNC and they said sorry we can’t help you. THEY ARE CLEARLY STEALING!

1 /5 Randy Culbreth: Waited 15 minutes for a “prior” appointment. Individual could have accommodated my banking need, but waited for someone to show up late. Move your money. Use someone else.

1 /5 Loni Jenson: In all fairness....We did NOT have an appointment. Arrived about 9:45 AM and there were not any other customers waiting for branch banker assistance. The receptionist was great! Briana H, Branch Banker; was another story. Very cold, not interested, we felt as though we interrupted her day. She wanted to talk to us standing in the waiting area and I asked if we couldnt go to her desk. After a few minutes at her desk going through the ID process and listening to her sigh, I asked if shed like us to come back and she promptly said I do not have an attitude. We picked up our ID along with her card and left. We were able to handle some of the business through the 800 number listed and spoke with Alvoro which quickly apologized and suggested another branch for that savings account we had intended opening . (havent done that yet, we are thinking this through). Ive stayed put through four mergers now. Beginning to think it just might be time to move on.