OneMain Financial - El Paso (TX)

5 /5 Robert Schoening: Always a good service with the ladies of Transmountain Office.

1 /5 Jessica Lozano: Definetly disappointed on customer service. Both manager and Jessica lead me on to think i was approved than when i had put time and effort into giving them everything they needed they kept putting me on hold rudely like as if i was asking them for a personal favor. Stay away from this branch since they think the client should beg for a loan. Thank God I was approved online. Customer service is extremely important to me and i refuse to be a begger. By they way there office smells like food very unprofessional. Yes im a professional and I would never treat clients as if they need me. Good luck to all you trying to get a loan. Explore every option as this isnt the only title company.

5 /5 Chad Stinard: All of the one main agents are very pleasant, capable and helpful. This last experience was especially good.

1 /5 blackchapsdog: Long story. I have an account with them from previous loan. In late Nov 2023 I received a phone call from this very office. They said I had been pre approved for more money. At this time i informed them that it was impossible. That i was capped out at the max loan. They said that was untrue and i was pre approved for a bigger loan. At this time I said no thank you. They said ok no problem. They also said the offer was open till Dec 27, 2023. Ok thanks. This was followed up with a email from them extending the same offer. On Dec 23 I applied for the loan online and waited for them to approved or deny the loan. On the 26 of Dec I called and they said I needed to submit more documents. Ok no problem. I submitted the paperwork and waited. I did a follow up phone call after a few hours. The lady informed me that I was denied. Ok no problem. I asked what was the reason. She informed me that I was capped off at max loan amount. I informed her what the email and the previous phone call mentioned. That I was approved for a larger amount. So then I asked did you guys run my credit? She said yes. I asked why did you run my credit if you knew I was capped? Why did you not call me and tell me that I was at my max? Keep in mind that I was told by THEM that I was approved for a larger amount. She said that they ran the credit because I submitted a application. I mentioned to her that I applied because YOU said I was approved for more otherwise why would I want a credit check on my credit score? Instead of apologizing she stod her ground and kept saying it was my fault for applying. What? Then she tried to convince me that she was doing me favor by running my application. Look we all know how you make money. Its by getting applications approved. You were not worried about me. It was about you. Now I have a unnecessary credit check on my credit score. Not cool! Word of advice call them and verify before you do anything in paper with them. Have it in writing.