NDI Agency - Home Insurance and Auto Insurance - Fort Worth (TX)

Chase Lindsay Brian has been super helpful and saved us thousands of dollars and a lot of stress. Definitely give him the opportunity to win your business and save you money!

sadizzy24 I called in looking in for different insurance prices, and a young lady under the name of Alejandra assisted me. She was very helpful & kind demonstrating a lot of knowledge about insurance. On top of that I learned a couple things on insurance that I had even yet to know.

Sara Basaldua Amanda was so helpful when I called. She is professional, efficient, and friendly. Amanda went above and beyond by asking about my overall needs. It was all completed in a matter of a few minutes. Thank you!

Susan McDowell Nikki was incredibly helpful in my recent review of coverage. My husband and I have been with Jim Saxtons office for many years and have always been pleased with the service. During this most recent interaction, Nikki got back to us immediately, got answers to all our questions and helped us come to decisions around coverage that works for us. I highly recommend them.

Mark Gott I am writing to express my disappointment with the service I received from Shane Howland and his office staff, particularly Vickie. As a long-time customer of ANPAC since 1975, I valued the relationship we had built over the years with previous agents (both now retired) which included 8 of the 11 rental properties we owned, 3 cars, our homestead at that time, as well as recommendations to family members. Unfortunately, my recent experiences have been disappointing with Shane Howland & co. When my previous agent retired, my business was transferred to Shane Howland. ( I dont know why) Over the past year and one-half, my wife called several times to obtain quotes for her mothers house- I finally got in touch with them to get that ins. To this date they have never returned HER phone call. They apparently didnt connect the dots, her last name and mine, the same- so they just didnt return her calls. Hmmmmmmmmm Additionally, I found Shane and Vickis level of service and professionalism to be lacking. The attitude and communication style of Shane and Vickie did not meet the standards I expect from an insurance provider. The interactions felt dismissive and unfriendly, which was particularly disappointing given my long-standing relationship with American National Ins. Co. Based on my experience, I cannot recommend Shane Howland or Vickie for insurance or financial needs. I hope this feedback is taken constructively, as my intent is to share my experience honestly. I wish Shane and Vickie and his staff the best in their future endeavors. If I could give -10 I would.

Ysela Romero Alexis made a difference when greeting me over the phone as we looked for different quotes. It was so pleasant to get to actually speak with someone and someone as helpful as her. There was no guess work, with decades of experience Loretta took the time every time to walk me through each quote and explain the need and recommendations based on her vast experience. I am beyond grateful for the nice change in personal service that seems to be more and more obsolete in this day and age.

Tajuana Riley Omar was the best my service was quick and easy and reasonable Omar was also very helpful and sweet