Morgan Stanley Financial Advisors - Kerrville (TX)

Kristin Hernandez These people are amazing! Miranda and Chris took such good care of us! I can not tell you how kind and patient they were! Miranda was always in contact with us, timely and gave us great help with whatever questions we had. She went above and beyond to get us what we needed! Everyone was always professional, warm, and friendly. Definitely use them!

Alexandra Garcia Cristina and Victoria are such awsome people, great vibe such nice vibes! Really go above and beyond to help you and make you feel welcomed.

Mary K Pahmiyer Very Helpful and Always Nice an Friendly

Nicholas P I went into the Seguin branch on Monday 8/26 to order a new debit card because mine was expiring. I talked to a teller and a banker and they Updated my address even though they had the correct one on hand. They assured me that I would receive a new card would in 5-7 business days and that they do not issue instant temporary cards. It has been 8 business days and I have not received any updates or the card. I called CS today and rep said they didnt see any card being shipped. He was awesome and ordered a new card and authorized it to be to be used via my digital wallet. So here I am, having to take cash out with my ID for what will be 3 weeks unless the card doesnt arrive. I spent 40 mins at this branch and even sat down with an incompetent banker that didnt even send the card or mention the digital wallet version? He was a 40-50 year old man and was doing something on his computer for 15-20mins and all he did was change my mailing address and didnt even order it? Its 2024 and I shouldnt have to wait to acces my bank account at all let alone almost 2-3 weeks. I dont ever leave extremely negative reviews ever but I feel so stupid checking the mail everyday for something that was never going to be there. Also the fact that it wasnt mentioned that I could just access the new card via digital wallet and didnt have to wait. This was lazy customer service for an extremely simple problem. I am worse off for going into the branch instead of just calling a CS rep and that is sad. Maybe someone from this branch will see this and this problem wont happen to anyone else.

Tiffany Cunningham I couldnt be more impressed with the knowledge and support Jessica, Jennifer, and Cara provided. As someone who’s not very financially literate, I appreciated their patience and understanding. They guided me through each step of transferring my funds from my old brokers, taking time on the phone with me and the brokers to ensure every detail was exactly right. They answered all my questions thoroughly and worked hard to build a relationship based on trust and respect. If youre looking for people you can rely on for financial guidance, these are the ones to call!