Merrill Lynch Wealth Management - Lufkin (TX)

None Good

Katie Bonnell So I went in today to open a bank account. I was able to do mine with the manager of the facility. Instead of focusing on what we were doing she was helping everyone else then gradually getting back to what we were working on. Then towards that end after I done stayed that Im not familiar with this bank I really wasnt given any information everything was speed through. No information about online banking, if there is an mobile app no nothing. Also its not a huge deal or anything but anywhere else would give you a folder of some type to put your paper work in. Here nope your just handed this stack of papers along with little ones that could fly away as soon as you step outside. She really didnt explain everything they had to offer either so it wasnt a pleasant experience. Im not impressed and would not recommend due to poor customer service.

Nolan Logan I spoke with a lovely woman named Heaven, such a beautiful name I might add. She help some in more ways than I can count. I wish her and all of Bank of America the best. Please hire more people like this lovely woman she deserves all the good stars. Thank you for helping me Heaven, idk if you’ll see this but you helped me in so many ways, please keep being you!

David Thames First capital Bank of Texas is really a good bank I think thats why I Bank there friendly people its quick and with this epidemic going on in this town you need friendly people . Like the ones at first capital Bank of Texas

Adrian Thomas I just gas my check here. They cool and chill

Mona Martin Shawna Howell is exceptionally professional and is always willing to help her customers. She is also thorough with her job in regards to explaining the policy!