Mercedes-Benz Financial Services USA LLC - Fort Worth (TX)

1 /5 Cleverson mattos: Worst bank Ive ever had. I paid off all my financing, paid it off via wire transfer, and its been 30 days and they havent released my title. I need to sell the car and I cant. The worst thing is that the customer service is always telling me something different. A trash bank.

1 /5 Jamie Forster: Formal Complaint: Mercedes-Benz Financial Services Misconduct & Damages Summary of Issues: When I purchased my vehicle through Mercedes-Benz Financial Services, they were responsible for sending a check to the California DMV for registration purposes. That check bounced, and I was blocked from renewing my registration and ID by the DMV. Attempts to Resolve & Mercedes-Benzs Denial: I called Mercedes-Benz Financial Services three separate times to resolve the issue. Each time, I was told they had no idea what I was talking about. I was forced to take a day off work to visit the California Records Office and schedule a meeting with the Dishonored Check Division. The Division confirmed that Mercedes-Benz Financial Services bounced the check and that they had sent multiple notices to Mercedes-Benz, all of which were ignored. Despite this, Mercedes-Benz continued to deny wrongdoing until I set up another meeting where I had the California Department of Records speak directly to Mercedes-Benz. Only after being confronted by a government agency did Mercedes-Benz acknowledge their error and the prior notices. Damages & Broken Promises: Mercedes-Benz promised to FedEx me a check before my birthday on May 30 so I could renew my ID in time for a nightclub event I planned and paid for. That check never arrived. I lost my deposit on the nightclub and caterer, and my birthday was ruined because I could not get into the venue without a valid ID. It has now been over four weeks, and I still have not received the check. Ongoing Harm: I cannot legally drive my vehicle due to the expired tags, and I still do not have my renewed ID. I have been forced to rely entirely on Uber, draining my personal finances unnecessarily. Despite being told that my car payment would be waived for the month due to the inconvenience, I was charged anyway this morning. The representative assigned to my case was pulled off without informing me, and no one followed up. When I called today for an update, I was told the issue had been "elevated," but no contact information was provided and no one could confirm who it was elevated to. When I expressed my frustration, the customer service representative hung up on me

1 /5 Manisha Peries: I was trying to get a lein release letter. It took them 2 days just to get the letter ready even though they said 24 hours. Then after I gave them my fedex account to fedex it. They took another day to fedex it out. Horrible cutomer service

1 /5 Marcello Marrodan: Blacklisted my wife and I over false claims and didnt give us a chance to provide proof theyre wrong after spending hundreds of thousands of dollars with them. 0 loyalty or logic.

1 /5 Rasboh integrated: My APR is 8%. This is crazy when I heard a better credit score.. my credit score was 798 when I used MBSS. Called to reduced it. MBSS said no.. I have to use 3rd party.. anyways. Say no to benz.