Marfil Insurance Agency, LLC - Laredo (TX)

Ivan Francetic I visited this organization seeking an auto insurance quote, and unfortunately, my experience was deeply unsatisfactory. The representative provided a quote of $754.00 without disclosing that the actual policy cost was $554.00, with an additional $200 labeled as a service fee. Subsequently, I discovered two charges on my account: one from Progressive and another for $200 from Y Martinez Agency. Upon questioning the agent, she maintained a stoic demeanor and expressed helplessness. Seeking resolution, I spoke with the owner, Jose Raymudo, explaining that I was unaware of the $200 service fee for a brief ten-minute service. Regrettably, he was uncooperative and declined to refund the money. Had I known about the substantial fee upfront, I would have opted to contact Progressive directly. I caution others to avoid dealing with your organization to prevent falling victim to hidden charges. Obtaining quotes over the phone or from alternative sources seems a more transparent option. It is disheartening to see Progressive insurance associated with such questionable practices.

TheBrianConner Teena is such a great help, she is very knowledgeable and personable. They were quick to respond. Thank you for always being there. 10/10 recommend

Belva Cardona A friend recommended I give Jason Ramirez a call-and Im so glad we did! He took the time to truly listen to our needs and helped us save on both home and car insurance. Highly recommended!

Anna Ybarra Farm Bureau agents explained my policies, and covered details to ensure my understanding of what I was purchasing. They actually sat down, face-to-face with me to review my coverage. Who else does that?

Keke BB I love the new facility!! And the service here is awesome!! Great reps to work with and give you the best quotes!! Come here for car insurance!! Added in 5/26/20 Great service with Progressive!! Love the roadside assistance!! They helped me unlock my car in less than 5mins and that was including the time to get to me!! Love they helped with the covid relief refund discount!! Pick this insurance company to go with and choose progressive!!

Kelly Hewitt I am so thankful that Gunther was recommended to me. He researched my insurance options and then took time to explain each one in detail. I felt relieved to have his knowledge and expertise. I have already given his contact information to my family and friends. I look forward to working with him for years to come!

jesica lophez I am extremely satisfied with the exceptional service provided by Aims Insurance of Texas. From the moment I contacted them, their team demonstrated professionalism, efficiency, and genuine care for my needs. The staff was knowledgeable and took the time to explain all my options clearly, ensuring I had a comprehensive understanding of my policy. They were patient in addressing all my questions and tailored the insurance plan to fit my unique requirements. What truly sets Aims Insurance apart is their commitment to customer service. The process was seamless, and their team went above and beyond to ensure everything was handled promptly and correctly. Their attention to detail and dedication to client satisfaction made me feel confident and secure in my decision to choose them as my insurance provider. I highly recommend Aims Insurance of Texas to anyone looking for reliable, personalized, and professional insurance services. They have certainly earned my trust and future business."