Kristie Barrett: Allstate Insurance - Plano (TX)

1 /5 Emily Stamper: Please avoid this agency. When you call in for a quote, sales staff (Josh) will violate your privacy to get information on your current insurance agency and then personally call that agency, behind your back, and tell them that you have decided to use them instead even before you yourself have decided to switch. Then, they quote you a lower price and if you decide to take them up on it, they say oh, that’s no longer available, it will cost more and, oh by the way, we need your bank account information so we can pull those funds ourselves each month. When calling back to try to obtain professional assistance, the franchise owner, Kristie Barrett, refused to come to the phone on multiple occasions and never returned our calls. The Sales Manager Eric also hung up on us. Run away quickly and find a professional agency that actually cares about providing a service rather than just obtaining your bank account information so they can obtain your funds directly from your bank account each month. Thankfully, we did not make any purchase from this agency.

1 /5 S. O.: I am writing this review to share my negative experience with Kristie Barretts Allstate Agency. As a long-time customer, I was expecting a higher level of service. Unfortunately, my interactions with the agency were marked by: Unexpected Payment Disruptions: Our automatic payments were terminated without prior notice, causing significant inconvenience. Vehicle Transfer Challenges: Despite repeated attempts, we were unable to successfully transfer coverage for a vehicle my mother no longer owns. Lack of Transparency: Our requests for essential policy information were met with indifference and delays. Poor Customer Service: The agencys representatives were unresponsive and/or unable to resolve our issues promptly. I urge potential customers to carefully consider their options before choosing Kristie Barretts Allstate Agency. My experience has highlighted serious shortcomings in their customer service and policy administration.

5 /5 Steve Browne: Id like to recognize the excellent service I received from the Kristie Barrett agency. In particular, Daryn provided an outstanding customer service experience. She very patiently helped me through securing a homeowners policy in a difficult situation. She was very professional and responsive, answering all my calls promptly and thoroughly. Based on this experience I would highly recommend working with her to see if she can help you with your insurance needs! Thanks Daryn!

5 /5 C Bo: This Agency is A1+. They are always very helpful giving A1 service. Helping me Bundle my insurance needs to save me money was their top priority. Thank you Kristie, Eric and the other team for making me a very satisfied customer.

5 /5 DEBBIE ESPINOZA: Great insurance. I actually f to Allstate Insurance because the insurance I had prior kept going up. I was with the other insurance 15 years and our rates kept increasing. I moved to Allstate and within the year with drive wise I received a huge discount. I was grateful! They are about their customers ! Thank you Allstate ❤️