Kimberley Curb: Allstate Insurance - Killeen (TX)

Aimee Smitherman I have insurance through another agency, but I had the pleasure of dealing with a few of the agents employed here. They took the time to explain things to me and actually pointed out my best deal was somewhere else. Ive heard so many complaints from various people about insurance in general, but having dealt with a few poor companies in person, I can guarantee that the Tommy Potts crew are nothing like that. They are extremely helpful and even bend over backwards to make sure they help you as best as they can. Some people just dont understand how the agents have rules they must follow and cant give things away for free. As long as you take the time to actually sit down and talk with someone about what you are looking for, or what you are needing (in a calm manner without copping an attitude or passing the blame off your own shoulders), then 9 times out of 10 they will be able to help you. That is how the Tommy Potts crew works. If there is a way to help you, they do it. Next time I shop insurance, I will start with them, yet again. Thanks especially to their receptionist, Natasha, who is pleasant to speak with, and extremely knowledgeable. She was able to get me the information I needed to make an informed decision! Rock on, Tommy Potts and gang!

Lizbeth Tristan ⸻ I had a fantastic experience with Katherine Ortiz, from the moment I walked in, she was very professional, friendly, and incredibly helpful. She listened carefully and answer all my questions. It’s rare to find such attentive and genuinely caring support these days, I truly appreciate her efforts on helping finding the right insurance for all my needs, I highly recommend this place and their customers service…..

Hector Tovar I went in and spoke to Emily. She was wonderful and very knowledgeable. It looked like she was well oriented and knew what she was offering us. Although we were going in for home insurance we were relief to know that they cover other areas like Car, boats to commercials space insurance. Everyone was so friendly to us and I liked that. I do recommend this place to everyone in the area!

MrTX12 The reps at this office truly understand what top notch customer service is. Sean in particular was super knowledgeable, patient, very prompt, and professional.

Jason Kyle The service is great and they will find the best rate definitely worth checking out

brett dockins Mark and his team are hands down the most helpful and respectful team Ive delt with! Saved me time and money!

Ashley Butler Matt was so helpful in finding us the right insurance and coverages. He took the time to listen to our needs, answer all our questions and get us options within just a few days. Working with him has been super easy and he kept us updated through every step. We would definitely recommend him to anyone looking to get insurance protections in place.

Carla Johnson Hector with Direct Auto is awesome! He made everything so easy. I know i took up a lot of his time, however, I feel it was worth it. Great customer service.

Gustabo Villarreal The best of all insurance I have ever worked with.