JCPenney - Fairview (TX)

3 /5 Trudy Heywood: I dont know who the brain child was who designed the checkouts at the doors. Long lines on both sides. Had to wait about 20 minutes. I bought grommet top curtains. They have $20 dollar packaged pairs but they come in 84" long only. These worked on one window. The other window I had to buy 96" long which are too long, come in panels only, $40 each, but they are ok.

1 /5 Ashababy O: I placed an order for pick up 3 days and I have heard nothing. Tried calling today just now. Chose every option and never reached a soul. That is very strange for a fully functioning department store. Not one department (minus the salon) answered the phone including order for pick up during store hours. It is currently 2:03 pm on July 30, 2025.

1 /5 Kayla Gordon: I bought multiple packs of toddler underwear and didnt realize until I opened it that most of the pairs are actually labeled size 2t-3t! Also some of the underwear that have a 4t label are clearly smaller than the actual 4t, and are in fact size 2t-3t. Extremely disappointed

1 /5 Kim Basham: Good location, good selection and good customer service. The issue is the checkout process is so slow. Only one set of registers open any time I have ever been in. As I write this, I have been in line for 10 minutes and have not moved.

1 /5 Ana Guevara: I’m a regular customer with JCPenney. I shopped a lot with them and I even got a credit card just because I go all the time, ever since I never bought and returned any items until this one item and I’m very disappointed and unhappy the way they handled the return policy. Went today for a returned, that I bought a hills for my daughter homecoming, but she decided not wear it after all because it wouldn’t really match her dress. She tried the hills at the store and walked to it to see if it’s comfortable. So, bought it from the displayed so who knows how many people tried to walk to it. So , never pay attention how it looks on the bottom of the hills. since my daughter has not wear it at all, I decided to return today around 7:30 pm on Saturday 9/30/23 . I don’t know who ever her name the associate that helped me saying that she can tell that’s been wearing the looks of the hills and she insisted that she can tell that the hills has been worn, so telling me that I was lying, and I said I swear that hills has not been worn, because my daughter wear a different shoes, and the associate called the supervisor and before she asked me the associate lady was telling the supervisor that hills looked like worn. So the supervisor very unprofessional also told me no we are not allowed to accept it. BEWARE when you planned to return a shoes here. Not anymore going to JCPenney and shop at all, after all with my experience today I was very disappointed. If I can give a zeros review I would, is just not have an option for me.