Jay Jackson State Farm Insurance Agency - Lufkin (TX)

Kingston Scott I had an excellent experience purchasing car insurance. The customer service was top-notch—friendly, knowledgeable, and very responsive. They made the process easy and took the time to ensure I understood my coverage. Highly recommend!

Belva Cardona A friend recommended I give Jason Ramirez a call-and Im so glad we did! He took the time to truly listen to our needs and helped us save on both home and car insurance. Highly recommended!

Isaac Medina My first time having insurance on the truck and it was great working with Rosalia, she gave me the cheapest insurance I could find. Thank you Rosalia.

Josue Medina Great professional service all the time. The staff here are always willing to help. Thank you for your help.

Micheal Jackson Paul has been an outstanding partner throughout my entire business insurance process. My closing date moved several times, and Paul was not only patient with all the changes but when I needed him on short notice with only a two-hour turnaround, he immediately jumped into action and saved me. He’s professional, responsive, and goes above and beyond to make sure everything is handled smoothly. I highly recommend Paul and his team to anyone looking for a trusted advisor in business insurance.

Shelly Archer Mike and his team are the best! They were able to secure better rates than I could find on my own and I have the peace of mind knowing that they are looking after my account and that Ive got the coverage that I need without getting what I dont need. Ive recommended them to both family and friends.

Chris Conner I am writing this review in regards to one of your agents, Justin. It takes a lot for me to write a letter of this nature, but this is absolutely warranted….and deserved. In all my years of having insurance on houses, autos, RV, boat, art etc, with many different companies, Justin is by far the best agent (and person) I have EVER dealt with. Not only does he know his business and the industry as a whole, he is available anytime I’m in need. Just the other night at 9:00 PM I sent him a text with a VIN number of a new car for our policy. He replied immediately and changed it - AT 9PM!! I guarantee the “big national companies“ wouldn’t reply at this time of night! I wouldn’t have their cell number and I would still be stuck in some phone system IVR on hold waiting for a rep. I sent an email to Justin one night because I knew if I text him he would reply and I didn’t want to bother him and his family after hours. He got my email and replied anyway - within minutes. It happened to be a claim question/problem that he not only assisted with but went on to make calls to repair shops to find one for us….like, who does that?!? The issue wasn’t even with your company. There are no words to describe his exceptional service. I can go on and on with example after example of his exemplary customer service. My request is that you forward this to his peers and other leaders in the organization to bring attention to his phenomenal work ethic and customer service. Give the man a raise and keep him for life - gems like him are hard to come by. I am a raving fan for life!

Mary Monreal They have being good for try to solve my problems.