1 /5 M M: People do not bank here. We opened an account with them many years ago. The only reason we had to open an account with them was because we were financing our car with them. We were told to put five dollars in this account, and thats all we have to have. We finished paying off our car a couple of years ago. I received a statement showing that we still had five dollars in that account for many years. And then on March 26th, 2025. I received a bill saying I have to pay $5. First, I was like, whos trying to use our account.We dont bank here. Then, after calling them, I was told in Oct. Of 2024, They had a change of regulations. And if that account is not active anymore, I have to pay a fee of $7. First of all, if I knew this back in October of 2024. I would have closed my account right there and then. Because it makes no sense paying $7 fee to keep $5 in that account. First of all, this account was not open as my regular checking account. This was a car loan account. So I dont see what kind of activity I should be doing in that account to avoid a fee. Ive asked to speak to the manager manager, did not help?I asked to speak with someone whos above manager. They told me her name is Jessica , and they told me she will call me sometime on March 26, 2025. Today is April 11, 2025. No call. And let me tell you.I called a couple of days ago.Ask for her, and they told me the same thing. And nothing. So, while Im waiting for her to give me a call back.My fees are growing. And I cant close my account until its paid. Well, I dont mind paying five dollars or twelve dollars to cancel this account. Because trust me after this, Im definitely not doing business with them. But what im fighting for is that this was not the contract i assigned many years ago. So why should I be paying for this? Not to mention, I didnt know anything about this until March 26th,2025. And I believe ive should have received maybe at least three regular letters and then a final before they charge me. Where are they? No, only one letter and it already had fees on it. I asked them why I didnt I receive this information. They told me its because im not an active member. Okay, you just said Im not an active member. LoL Then how was I supposed to know that you changed your policy in October of 2024, and i had a $ 7 fee on my account posted. I dont bank with yall. How was I supposed to know that. They told me it was my responsibility to know that. Excuse me, how? Do I keep up with everyones policy changing with every freaking place in Houston. All I know is that none of this was on my original contract. So Ive should not have to be worrying about this. Or I should not be dealing with this at all. Obviously, Jessica is not doing her job. As a head of that bank, she should have called me at least March 27th or sometime in March. We are have way through April yall. And still no call. I had to call again and make an argument for her to finally get on the phone. What kind of supervisor is that? or whatever her role is. I dont even think it was Jessica that I spoke with. I think they were playing me. So do not bank at HFCU WITH JESSICA AT 16320 KENSINGTON SUGAR LAND LOCATION. I wish I could post no stars at all. There is no loyalty to long-time members. SAD. Take my words they will be closing doors soon because people will not deal with this. With that kind of respect, customers will not stay. I and Im sure many others prefer to put money on stocks. Part2: Thank you Owner for your response. Its been at least 3_4years since my car loan PAID OFF, and there were no fees until March 26th, 2025 is when i got my letter. I was told that Oct.2024 is when these regulations took place in my account. Why it took this long to send me this information. If i knew this back in 2014 i would have closed this account right after i finished paying off my car. If Jessica called March 26, 2025, i would have closed my account March 26, 2025. And only pay $5. Her neglect put me @ $12 now. U say maintenance fee. No, this is membership fee. See pic below
