Houston Federal Credit Union - Sugar Land (TX)

5 /5 Pony Express: Great local credit union with friendly service Ive been banking with HFCU in Sugar Land for about 2 years now, and overall it’s been a really solid experience. The staff is consistently friendly and helpful—every time I walk in, I’m greeted quickly and they usually get me in and out without much waiting. I opened both a checking and savings account here and the process was super straightforward. They took the time to explain the different options without trying to upsell me, which I appreciated. Their mobile app is decent—not as slick as some big banks, but it gets the job done for mobile deposits, transfers, and checking balances. If youre looking for a community-focused credit union with personal service, this is a great option.

5 /5 Yasmin Arslan: Everyone is friendly, helpful and genuinely wants to help. Bank tellers are nice, patient and helpful. Karen once stayed until after 5 pm to help with a loan, I didn’t feel rushed and she was helping even though it was after hours. Happy with their overall customer service.

1 /5 M M: People do not bank here. We opened an account with them many years ago. The only reason we had to open an account with them was because we were financing our car with them. We were told to put five dollars in this account, and thats all we have to have. We finished paying off our car a couple of years ago. I received a statement showing that we still had five dollars in that account for many years. And then on March 26th, 2025. I received a bill saying I have to pay $5. First, I was like, whos trying to use our account.We dont bank here. Then, after calling them, I was told in Oct. Of 2024, They had a change of regulations. And if that account is not active anymore, I have to pay a fee of $7. First of all, if I knew this back in October of 2024. I would have closed my account right there and then. Because it makes no sense paying $7 fee to keep $5 in that account. First of all, this account was not open as my regular checking account. This was a car loan account. So I dont see what kind of activity I should be doing in that account to avoid a fee. Ive asked to speak to the manager manager, did not help?I asked to speak with someone whos above manager. They told me her name is Jessica , and they told me she will call me sometime on March 26, 2025. Today is April 11, 2025. No call. And let me tell you.I called a couple of days ago.Ask for her, and they told me the same thing. And nothing. So, while Im waiting for her to give me a call back.My fees are growing. And I cant close my account until its paid. Well, I dont mind paying five dollars or twelve dollars to cancel this account. Because trust me after this, Im definitely not doing business with them. But what im fighting for is that this was not the contract i assigned many years ago. So why should I be paying for this? Not to mention, I didnt know anything about this until March 26th,2025. And I believe ive should have received maybe at least three regular letters and then a final before they charge me. Where are they? No, only one letter and it already had fees on it. I asked them why I didnt I receive this information. They told me its because im not an active member. Okay, you just said Im not an active member. LoL Then how was I supposed to know that you changed your policy in October of 2024, and i had a $ 7 fee on my account posted. I dont bank with yall. How was I supposed to know that. They told me it was my responsibility to know that. Excuse me, how? Do I keep up with everyones policy changing with every freaking place in Houston. All I know is that none of this was on my original contract. So Ive should not have to be worrying about this. Or I should not be dealing with this at all. Obviously, Jessica is not doing her job. As a head of that bank, she should have called me at least March 27th or sometime in March. We are have way through April yall. And still no call. I had to call again and make an argument for her to finally get on the phone. What kind of supervisor is that? or whatever her role is. I dont even think it was Jessica that I spoke with. I think they were playing me. So do not bank at HFCU WITH JESSICA AT 16320 KENSINGTON SUGAR LAND LOCATION. I wish I could post no stars at all. There is no loyalty to long-time members. SAD. Take my words they will be closing doors soon because people will not deal with this. With that kind of respect, customers will not stay. I and Im sure many others prefer to put money on stocks. Part2: Thank you Owner for your response. Its been at least 3_4years since my car loan PAID OFF, and there were no fees until March 26th, 2025 is when i got my letter. I was told that Oct.2024 is when these regulations took place in my account. Why it took this long to send me this information. If i knew this back in 2014 i would have closed this account right after i finished paying off my car. If Jessica called March 26, 2025, i would have closed my account March 26, 2025. And only pay $5. Her neglect put me @ $12 now. U say maintenance fee. No, this is membership fee. See pic below

5 /5 Mike Sancho: I am pleased to highly recommend HFCU in Sugar Land for its exceptional customer service, especially from their tellers and bankers. Ive been a loyal member since 2019. My experience with the staff has been nothing short of outstanding, marked by professionalism, attention to detail, and genuine care for customer needs. The tellers at this location are always welcoming and efficient, providing seamless service with a smile. They consistently go the extra mile to ensure that every transaction, no matter how simple or complex, is handled promptly and accurately. Whether I’m making a deposit, withdrawal, or simply asking for assistance, they create a friendly and stress-free environment. The bankers, too, deserve special mention. They take the time to thoroughly explain financial products, offer tailored advice, and genuinely seem invested in helping clients make informed decisions. Their expertise and patience make banking at HFCU feel personal, and I trust them with all of my financial needs. What sets this branch apart is the remarkable customer-first attitude across all levels of service. Every visit is a positive experience, and I have no hesitation in recommending HFCU in Sugar Land for anyone seeking top-notch credit union services. Keep it up!

1 /5 •: If I could give zero stars, I would. I’ve been on hold for over an hour trying to reach a human being, and no one ever answers. The so-called “mobile app support” is absolutely nonexistent. The chat feature? Completely useless. This isn’t just a one-off bad experience — it has been this way for years. There is no customer service. None. Every single interaction is a frustrating, infuriating waste of time. Prepare yourself for endless holds, no answers, and the most insufferable banking experience you could imagine. Avoid Houston Federal Credit Union at all costs. They are hands down the most horrible institution to deal with.