Homestate Insurance Agency - El Paso (TX)

mededocs My wife and I were trying to navigate needed changes in Insurance coverage and decided we could use some help. We were referred to Paul Terrell, Terrell Insurance Services. Paul reviewed our current coverage and helped tailor a comprehensive plan going forward. Paul is very knowledgeable, quick to respond, and well-placed to provide for your insurance needs. We definitely recommend Paul.

Ashley Dominguez Christian is LITERALLY THE BEST!!!! Not only is she soooo accommodating being kind enough to always meet you halfway even if it means getting to her office earlier or staying later just to help her customers out but she is soooooo professional! She treated me and my policy like it was her own, always making sure I was covered and taken care of. Also very great at explaining coverages and giving me answers to all my questions. She always picks up the phone when I call and is quick to help me with whatever my needs are! If you’re looking for an insurance company who cares, THIS IS THE PLACE!!!

Alvin Hix Justin Dodge and the entire staff at this office are PHENOMENAL. They took care of me from the day I called and got a quote to now. They were able to drop my insurance $300.00 dollars. Thank you, Thank you, Thank you. These people are the best in the business.

jeffrey willis I was very surprised on the results; I didnt know about how many discounts were available to me. This is the first company that really cared. The owner took the time at the end to introduce himself and gave me great pointers for my kids that will start driving in one year. There are great apps to stop in browsing or texting while driving. (A MUST) Thanks Again! I am guilty sometimes as well.

Jessica Garcia I had the pleasure of being assisted by Diego at the Amtex office on 1908 E University Drive in Edinburg. He was humble, well-informed, and provided truly exceptional customer service. Diego listened carefully to my concerns, explained everything clearly. His genuine helpfulness made the whole experience standout—highly recommend!

Cheryl L Quick friendly staff. They fixed my problem. They automatically searched for a better deal for me. They have multiple companies to deal with. Thanks

Seth Elsenbrook tried to use a broker to get commercial insurance. process was slow and painstaking (multiple follow ups / no activity): he eventually routed me to a different branch of state farm that was unresponsive. i called Kyle Angelle branch got connected to Carlee. She took my call right before 5pm, got me a quote and finalized everything by 10am the next day. Incredible customer service with both speed / efficiency. Huge relief, and this was solely because Carlee drove the process. fyi also use for personal insurance needs and have no issues, all around a great team

John Cheek Adjuster/Inspector was awful, though he knew every thing. We had 50-60 mph winds that blew numerous shingles off, plus I have a leak no one seems to be able to find. I filed a claim and the adjuster came, spent very little time on my roof I also had a GAF certified roofer with him, the adjuster blew off everything he said and attributed it to fair wear and tear, and that the hail damage was old. at this time I had shingles laying all over my yard. He alloted me $245 for my entire roof. I went ahead and got The GAF CERTIFIED INSTALLERS to install a new roof. What they found made me sick, 21 rotted sheets of roof decking,cracking and molded shingles from water penatration. The roof over my patio was structured wrong and had to be completely redone, the adjuster never even looked at that portion of the roof. There were numerous city code violations he never caught or just disregarded. He was the worst adjuster I have ever met, and the roofer also said so. So now I have a new $18,240 GAF ROOF SYSTEM roof that is guaranteed for 50 years on materials 20 years labor, and I ger free yearly roof maintenance for 5 years

Sharon Sinyard Very nice people. Good company