Hippo Insurance - Austin (TX)

1 /5 Jolie Thomas: I wish Id known how terrible this company was earlier. Screwing me over after a fire "devaluing" the crap out of everything I own... PLUS, why do they only have room for ONE NAME on the policy??? The mortgage company has BOTH names as JOINT owners. So at Hippo, if your name is listed second as the joint borrower of property then youre screwed and ALL correspondence is addressed to the 1st person listed. In a divorce when you dont even live together anymore this is total crap! The second person might as well be invisible and not even be considered a JOINT owner, in Hippos eyes.

1 /5 B V: I sent two emails informing Hippo that I will not be renewing my policy. The emails were ignored. Hippo then cancelled my policy due to nonpayment.

1 /5 Aaron Clemons: Hippo is a scam. Run. Dont walk. They want to charge 7k a year while State Farm offered $2500 a year with much higher quality insurance. I don’t know how hippo is still in business. They need to be investigated and shut down for scamming thousands of people. Please take this serious. Do not use this company. God forbid something happens hippo will ignore you. The reviews speak for themselves RUN

1 /5 Ashley Ike: I genuinely hope the CEO reads these reviews, I was on my way to write my review only to find SEVERAL OTHERS are having the same type of experience. The company is hiring just anybody to work the phones, and it’s ruining the brands reputation. I received a quote via email for $1.9K—but it didn’t include the company name, so I called to clarify. I was connected to an account manager, who lied on the phone and said "Hes a manager" after I asked for him to walk me through something that didnt make sense to me (LMAO??).....his name is Matthew Framal, who became oddly combative over my mailing address for an already generated quote—that by the way on the phone he shared is $1.67K. Then I get a call back from someone named Jordan (no title, no professionalism whatsoever), accusing me of giving false information and vaguely asking “why” I called. No de-escalation skills, no logic—just unnecessary drama. After I laid out the facts, his response was: “Don’t call this company again.” WHAT?! This whole experience was a joke, for a simple email. Zero accountability. Zero customer service. And zero common sense.

1 /5 Alex Strong: Had TWO adjusters just straight up ghost me on the same claim. Just another crooked insurance company looking to kick the little guy while hes down. Starting to suspect this is a shell corporation.