1 /5 Ashley Ike: I genuinely hope the CEO reads these reviews, I was on my way to write my review only to find SEVERAL OTHERS are having the same type of experience. The company is hiring just anybody to work the phones, and it’s ruining the brands reputation. I received a quote via email for $1.9K—but it didn’t include the company name, so I called to clarify. I was connected to an account manager, who lied on the phone and said "Hes a manager" after I asked for him to walk me through something that didnt make sense to me (LMAO??).....his name is Matthew Framal, who became oddly combative over my mailing address for an already generated quote—that by the way on the phone he shared is $1.67K.
Then I get a call back from someone named Jordan (no title, no professionalism whatsoever), accusing me of giving false information and vaguely asking “why” I called. No de-escalation skills, no logic—just unnecessary drama. After I laid out the facts, his response was: “Don’t call this company again.” WHAT?!
This whole experience was a joke, for a simple email. Zero accountability. Zero customer service. And zero common sense.
