Hettler Insurance Agency - Lubbock (TX)

1 /5 Ricky Lopez: I had a bad experience with this company my car was involved in an accident which wasnt my fault so they were charging me the whole time I didnt even have my car and when I told them my car had been totaled they sent me an email a couple days later stating they would be raising my policy by 20 dollars then when I cancelled my policy because I couldnt afford to be paying insurance on a car I didnt have they sent me another email saying I owed them more money I wouldnt recommend ever using this company they are just worried about how much money they can get off of their customers and not actually being understanding or trying to help their customers out

1 /5 Levi Taylor: Lost my business. Tammy refused to remove my payment method from a policy in someone elses name. Said they needed their signature. Why? Its my card. Had to go and stop payment at the bank to cancel a policy. Thats ridiculous.

5 /5 Chuck Lanehart: Ron Hettler and his staff are the best. I have used Ron for personal and business insurance for 20+ years, with no regrets. Recently he helped me sign up for Medicare supplemental insurance. We spent a good hour going over the endless inane paperwork, even though I know his compensation for this is next to nothing. Good people, good insurance.

5 /5 Roy Bassett: Great customer service that takes the time to listen to their customers needs. We were changing carriers and Lesley was so helpful walking me through that process and making sure we had the right coverage at the best price. She was great to work with! We feel so much better about our coverage now. Thank you, Lesley and Hettler Insurance!

5 /5 Morgan C.: If you are looking for an insurance agency you can trust, look no further than Hettler Insurance. Meghan and the team are refreshingly professional and easy to work with. I was with my previous insurance agency for two years, but they were no match for Meghan at Hettler. She was able to find the same policy/coverage with a significantly lower premium (with the potential for even more savings after 90 days). Every one of the staff is courteous, attentive, and helpful. Thanks Meghan and everyone at Hettler!