1 /5 LN Williams: I am beyond disappointed. I initially spoke with a person by the name of Catherine a little after 4p a week ago requesting an auto quote. After getting all of my information, she told me that it would not be until tomorrow until she could get the quote done (which was a bit disappointing, yet trying to be understanding that she had other quotes to completed that day as she’d explained). It is literally 1 week later and I had not heard from anyone. I called today and spoke with Catherine again who explained that she’d passed my info to a person named Laurie (who’s conveniently not in today) and she cannot find where the quote had even been completed.
I am not sure of what exactly is going on within this company to where a quote cannot be completed more timely, but this is unacceptable for business. And the lack of remorse. No apologies. Nothing. It was the lack of remorse and empathy that drove my decision to further decline the auto quote at this point. And that’s the most disappointing part. It’s crazy how a simple, “I am so sorry Mrs. Collins about this and I will get on this right away” and not another “I will try and get this done today” will take a company. I’m hoping they’ll improve in these areas of customer service especially when they’ve failed to do something.
