2 /5 Magen: I want to start by saying Jackey Cody is great, shes always kind and answers any questions. This negative review does not reflect her 5 star service. However, today I had the unfortunate experience of talking to an older woman from the cleburne location that I had never spoken with before. As soon as I answered the call she was extremely rude. I told her I just had a couple of questions about some services they offer regarding mortgage and refinance. She immediately cut me off and demanded my social security number, I asked what for?( Since Im just calling to get information on services.) She got really ugly with me and I had already told her Id never used Grandview bank or any of their services. She continued to act like I was lying and then asked if my social was ****, which it wasnt mine. I told her no, that isnt my social, I have never banked with Grandview and I just had some questions about your mortgage service. She cut me off again, started arguing about the social security number of someone else, she was extremely rude and snappy with me. Everytime I tried to speak to ask my question she would cut me off and talk over me with a snide and snappy tone until I finally just gave up and said thank you & hung up just to end the conversation. She refused to answer any of my questions or give me any information about Grandview banks services. To be that angry and rude over me not wanting to give my social to her over the phone just to ask a simple question about their services was unbelievable and unprofessional.
I dont know how anyone could do business with the awful woman that I spoke with today. Terrible, terrible behavior and zero customer service. The way she spoke to me is enough to make ANYONE leave that bank and never look back.
