Globe Life American Income Division: Velasquez Organization - Georgetown (TX)

Albert McDaniel Professional service and expert advice!

Mark Gott I am writing to express my disappointment with the service I received from Shane Howland and his office staff, particularly Vickie. As a long-time customer of ANPAC since 1975, I valued the relationship we had built over the years with previous agents (both now retired) which included 8 of the 11 rental properties we owned, 3 cars, our homestead at that time, as well as recommendations to family members. Unfortunately, my recent experiences have been disappointing with Shane Howland & co. When my previous agent retired, my business was transferred to Shane Howland. ( I dont know why) Over the past year and one-half, my wife called several times to obtain quotes for her mothers house- I finally got in touch with them to get that ins. To this date they have never returned HER phone call. They apparently didnt connect the dots, her last name and mine, the same- so they just didnt return her calls. Hmmmmmmmmm Additionally, I found Shane and Vickis level of service and professionalism to be lacking. The attitude and communication style of Shane and Vickie did not meet the standards I expect from an insurance provider. The interactions felt dismissive and unfriendly, which was particularly disappointing given my long-standing relationship with American National Ins. Co. Based on my experience, I cannot recommend Shane Howland or Vickie for insurance or financial needs. I hope this feedback is taken constructively, as my intent is to share my experience honestly. I wish Shane and Vickie and his staff the best in their future endeavors. If I could give -10 I would.

Nate Tapia Stephanie was a great help . She was very patient and very informative great customer service skills and just in general seemed very sweet, we need more people like her who enjoy doing what they do . Keep up the great work and may you continue to be blessed!!

Robyn Perry Ever since a co-worker introduced me to Christopher, I can breathe easier when it comes to my insurance coverage because I get to leave it in his VERY CAPABLE hands!! He searches for the best policy for me and handles it from beginning to end, answering all my questions thoroughly and timely. He is personable, friendly and has such a calm manner that immediately puts me at ease. What more could a person ask for! I feel very blessed to leave my insurance needs with Christopher.

Vimal prakash I had a wonderful experience working with Kat on my home insurance. She was extremely patient and took the time to explain every detail clearly, making sure I understood all my options. Throughout the entire process, she was always available to answer my questions and guided me step by step, which made everything smooth and stress-free. Her helpful nature and professionalism truly stood out, and I felt supported from start to finish. I highly recommend Katerin Ponce to anyone looking for reliable and caring insurance guidance.

naomi torres I had a great experience working with Blanca she was very knowledgeable, patient, and took the time to explain all my options in a way that made sense. I never felt rushed or pressured, and they made sure I found the coverage that best fit my needs and budget. Communication was clear and timely, and she truly went above and beyond to help me feel confident in my decisions. Highly recommend Blanca for anyone looking for reliable and honest insurance support!

Chris Thom Great agent! Had a small issue with a claim not getting paid properly and I called Dan about it. He did all of the hard work and got the issue resolved on my behalf. It is really nice to have an advocate to help when you need it.

Brooke Fee Marlo has been amazing! She’s always so friendly, professional, and accommodating. Anytime I’ve needed help or had questions, she’s gone above and beyond to make sure everything was taken care of quickly and smoothly. I truly appreciate her support and highly recommend her to anyone looking for an agent who genuinely cares about their clients.

Sherie Claiser Excellent customer service, very detail oriented, very helpful

Cheater AttackDog I highly suggest at least checking to see if he can get you cheaper insurance with a free quote. I was with Allstate for years. They kept increasing my liability insurance on two vehicles that are 10+ years old every 6 months. I was paying $300 a month. I checked in with Apple Insurance and he saved me $2,200 per year on insurance paying less than half what Allstate was charging me!