Fred Loya Insurance - Laredo (TX)

Timothy Perez My experiences with Kelly have been amazing to say the least. From house hunting, to getting my car insurance in order, shes always an absolute delight. So fun loving, with an amazing sense of humor. Shes always happy to help and will go above and beyond any expectation you may have. We need more people in the world like this!! I will ALWAYS recommend her!!

Donetotruss transpo Ms Tammy, Cassandra, & Karen were awesome with customer service. Ms Tammy gives excellent customer service with budget friendly choices. I Def recommend you shop for you insurance needs here.

GEM Very good experience A+ great customer service. Glad I’m doing business with them.

michael lee Awesome service and very efficient, I am glad to be connected with them! This is hard to believe, but my first month with them they ended up saving me a $1500 a month. I was really impressed. They continue to help me find more savings. I recommend them to whoever I meet when the subject comes up. Great people!

Gerry Davison Very nice, capable and friendly people. They saved me over $200 per month. Definitely my goto insurance people.

Laura Contreras Fred Loya Insurance is an absolute nightmare. Their customer service is a disgrace — rude, lazy, and completely unprofessional. I’ve never encountered such a careless company. When I needed help, I was treated like an inconvenience instead of a customer. Marquice Hernandez was one of the worst — completely dismissive and condescending No empathy, no accountability, just attitude and excuses. If you want to be ignored, insulted, and left out to dry when it matters most, Fred Loya is the one for you. Otherwise, RUN the other direction.

Craig Apfel I made the switch over to Matt Tobben and State Farm last year which was a no brainer for many reasons. But my recent interaction with Gabriella helping me to add a new vehicle and my 16 year old to my auto policy was a great experience. Gabriella responded quickly to all my questions and helped explain all the details behind the new policy rates. She was great to work with for sure!