Fred Loya Insurance - Baytown (TX)

3 /5 Michelle Martinez: Have had this insurance for a minute now. Unfortunately we ran into some scams that were taking money from my bank account. While my account has been put on hold to make sure things were corrected, Fred loya would not accept cash in anyway. Almost had to let my insurance cancel, they couldve cared less. I even tried contacting customer service with no response. I will be looking for an insurance company that cares about its clients alil more.

1 /5 Zachariah Ansari: Do not recommend. Front desk people misinform customers as well as lie to their managers. This places does not pick up calls when needed. Highly uprofessional. I requested managers, they always say they have left for the day

4 /5 Cheryl Batiste: Price is great, but customer service could have been a little better. It was confusing getting the pictures uploaded, and I was told I had to do it again a couple of times. I ended up driving to an office so they could take the photos for me. They apparently didn’t have to use the app. It should be that easy for customers too. Then I found out the person I originally spoke with didn’t get all of the information from me she needed and I had to be re-quoted again.

2 /5 Kevin H.: They never answer their phones! I got rear ended at a stop light the day after Thanksgiving. Needless to say, my car got totaled and now I have no transportation. I called Fred Loya and told them my situation. They gave me a number to a claims agent named Jessica Porras. I called her and called her, leaving message after message and she never calls back. She never answers the phone period! And when I try to call Fred Loyas main office, its the same thing all over again. No one ever answers the phone! Does anybody even work there?

2 /5 Carl Wofford: We should have had insurance cards before our policy end date. April 13. I finally called the first week in June. I received no apology just a poor possible excuse. Bad customer service this time around.