Fred Loya Insurance - Irving (TX)

1 /5 Adhikari Bhabishya: Terrible experience with Fred Loya Insurance. I was rear-ended by their insured, and the claim process was slow and frustrating. I had to call multiple times for the same updates, and they lowballed the repair costs. I would not recommend filing a claim with them—you’re better off getting an attorney. On top of that the Adjuster wouldn’t pick up the call or call back during business hours.

1 /5 Jose Lomeli: Very bad experience, they renew the policies without your permission.

1 /5 April Gonzalez: They were extremely rude a lady that worked there laughed in my grandpas face when he was trying to follow up on a claim that we made. He is the owner of the car, and I am under HIS insurance. So it doesn’t make sense as to why they wouldn’t give him information, the lady that “helped” him laughed in his face and made him feel bad.

1 /5 LaKuana Harris: I was there for over 30 mins they just kept asking me about names of people who USED to live in my apt. After the 15th name I was OVER it. They are slow the process is extra long for no reason when trying to just get liability. I have had State Farm and they extremely faster than Fred Loya was. I left and went to another company and was in and out in 15 minutes. They didnt ask me about 15 / 20 who I dont know just to see lives there. Better and FAST service. And the old school of taken pictures of a car just to get insurance lord. I wanted and hour of my time because I started the process over the phone. GO ANYWHERE BUT HERE.