Financial Aurora - Austin (TX)

Breanna Brumley Vyghetta Watson was very sweet, she helped me with what I needed, highly recommend her, she also explained everything very well

ProudUnitedStatesMarine !!!! Absolutely love this bank all the tellers are very friendly and helpful

Kristine Andersen I always look forward to seeing Abraham when I come to this branch, he is always very helpful. He’s not only amazing at what he does, but he also brings such positive energy every time he attends to me.

Yvette If I could rate this place with zero stars I would. First of all the people there are rude and miserable! They are not understanding when an unexpected situation happens. People face hardships and when you least expect it you hit rock bottom. I understand this is an in-house finance for people who have no credit, but if a customer is giving their payments every month, they should at least consider when someone faces a hardship. These people care only about the money and if you miss a payment by a day or two they already want to turn off your vehicle and even take action to repossess. My contract says that I have 15 days from the grace period before late fees are applied. These people apply late fees immediately they already consider that a late payment so then why sign a document in black-and-white if they are not gonna follow it. Mind you my vehicle and any vehicle with them have a pass GPS tracker I don’t know what it’s called that obviously they’ll turn it off If you don’t pay the papers that I signed says I have 10 days to give a payment before they turn off my vehicle. They don’t follow the actual contract I don’t understand how come nobody else is making a report because this is illegal and this is basically fraud what they’re doing.

Jeff Gann I went in to see about refinancing something and met one of their loan agents, Brittany. She’s such a great person and makes the process very easy. She was eager to assist me and makes the loan process easy, explaining everything and stayed in touch throughout the process. I’m glad to get to bank with GCEFCU. And people like Brittany are a great representative of the company. Thank you Brittany for your help with everything.