5 /5 Joel Ramirez: Working with Guadalupe Serrano at Fiesta Insurance was truly one of the best customer service experiences I’ve ever had. Even over the phone, she made everything fast, easy, and completely stress-free. I wasn’t expecting much after being quoted insanely high prices by other companies—some wanted to charge me triple just because of my record.
But Guadalupe was different. She was kind, professional, and incredibly helpful from the very start. She didn’t waste any time, didn’t make me feel judged, and immediately started looking for the best option for me. In just one phone call, she managed to find me an excellent policy at a price that was actually affordable—something I thought was impossible given my situation.
She explained everything clearly, answered all my questions with so much patience, and made sure I understood the coverage. I felt like I was talking to someone who genuinely cared and wanted to help—not just make a sale.
I’m beyond grateful for her help and still can’t believe how smooth and quick the whole process was. If you’re looking for car insurance—especially if you’ve had trouble because of your record—do yourself a favor and call Guadalupe. She’s a true lifesaver and a rare gem in this industry. Highly, highly recommend her to everyone!
