Fiesta Auto Insurance & Tax Service - Garland (TX)

1 /5 Mornasheia Jackson: So on 12/29/2018 My husband and I went to this Fiesta Auto Insurance business to ask a question about their tax service. So my husband went to the door and the lights were out and the door was locked but we had gotten there at 5:15 and the business hours on the door of the establishment said hours were 9-6 on Saturday. Their was a lady, heavy set, caucasian lady at the desk on her computer who saw my husband at the door. She didnt bother to tell my husband she was perhaps closed even though the business hours said 9-6 on the day we went and it was only 5:15, she just sat there. So my husband came back to the car and called the establishment and the phone just rang and the lady that was working didnt answer. So we left, we will just do our tax business somewhere else this upcoming year. But my whole problem with this situation was that had the business had different hours that changed it should of been posted on the door that way we would know that the hours were different or had changed and we would of just left in one peace, another thing is the lady who was working last night could of at least came to the door and said that they were closed for whatever reason instead of just looking at us like we wanted to rob her!!! Had it been a man(white man) dressed up in a suit I bet she would got up opened the door and gave him a reason why the door was locked at 5:15 when her businesshours says opens until 6! I will be however taking this beyond! That was so unprofessional and rude in many ways! And for things like that I would not want to do business with people like that! That lady/customer service representative and she should have represented her company (Fiesta Auto Insurance) better than what she did Thanks for listening

1 /5 Sierra Hines: This place use to be customer oriented, efficient and professional. The young lady who represents the brokerage, seems racist, incompetent, and unconventional. Insurance can be costly, and due to a mistake from the representative who works here, I was unable to retain my insurances, after 6 years from falcon. I recommend shopping for insurance independent.This place is no resource to the community it serves.

1 /5 Aira Monserrat: Went to open a new policy for my sister and I was going to get one for my two vehicles October 15, the he or she thing with long hair that was working on the right computer was very rude to my 1 year old baby that was being a baby walking but never broke anything so that behavior was uncalled for . Very unprofessional was always on it’s phone after seeing that I decided to keep my two cars with the company I’m with .

5 /5 Loretta Peterson: Getting insurance from them was quick and easy. Thank you Karla you are the best

5 /5 Tiffany: Staff is awesome and great customer service