Farmers Insurance - Kevin OTeter - Midlothian (TX)

Ivan Francetic I visited this organization seeking an auto insurance quote, and unfortunately, my experience was deeply unsatisfactory. The representative provided a quote of $754.00 without disclosing that the actual policy cost was $554.00, with an additional $200 labeled as a service fee. Subsequently, I discovered two charges on my account: one from Progressive and another for $200 from Y Martinez Agency. Upon questioning the agent, she maintained a stoic demeanor and expressed helplessness. Seeking resolution, I spoke with the owner, Jose Raymudo, explaining that I was unaware of the $200 service fee for a brief ten-minute service. Regrettably, he was uncooperative and declined to refund the money. Had I known about the substantial fee upfront, I would have opted to contact Progressive directly. I caution others to avoid dealing with your organization to prevent falling victim to hidden charges. Obtaining quotes over the phone or from alternative sources seems a more transparent option. It is disheartening to see Progressive insurance associated with such questionable practices.

Paula Mingramm Hernández Excellent service and even better pricing. I got my initial quote within minutes and was impressed with their attention to detail. The whole experience was hassle free.

Kim R Troy Thompson bends over backwards to help you even when it is outside the rhelm of his responsibilities. They also look at your coverage when the time comes to renew your policies and will advise you as to what the best option for you is.

Alex Ortiz I highly recommend coming in person to this car insurance office! The service was outstanding, and Im beyond thankful for Paula for helping me out. She was incredibly knowledgeable, patient, and made the entire process smooth and stress-free. If youre looking for great customer service and reliable coverage, this is definitely the place to go!

Jenifer C I’ve been looking into different insurance agencies and this one by far won me over because of the excellent customer service and attention that was given to me. I had an amazing experience while setting up my policy because every question I had was answered, and also their prices were very reasonable. Definitely left with a big smile on my face because of the respect and service I was given. Definitely recommended!

Elia Martinez Wonderful service by Eduardo y Lucia they font charge aplication fee to new customers

Ruth Smith Kandi Carter was great at fitting our insurance needs and answering any questions we have.