1 /5 Brandon Summers: I write negative reviews hardly ever, this banking institution has elicited a strong negative response and I’m tired of being quiet, I will list my grievances in no particular order:
On three separate occasions, I have pulled up to the drive through window and seen the tellers sitting up front, watching YouTube videos on their workstation computers, and once, on Chinese shopping websites. So you know your information is in competent, caring hands. This would not have been worth noting if I also did not push the button for service, and been ignored each of those times until either leaving or being noticed minutes later. This is ultimately frustrating and made me want to pull a Great Depression bank run, and pull all of my money out of every bank.
On several occasions I have been asked for my Social Security number more than once, out loud, and when they couldn’t remember it, they wrote it down. Yikes.
I went inside the EMPTY branch and the only teller to acknowledge me told me she not only couldn’t help me, but that I should have been aware that they couldn’t help me at that branch, at that time of day, because every day at that time they have such and so on happening. I just left while she yapped on about it, then she tried to get me to stay for a moment while she “logged in” to the system, which I didn’t, I took my business elsewhere for the day.
They, meaning the staff at this branch, are consistently rude, short, or outright obstinate about any and all things they are asked to do. I once asked for $30 in cash in two fives, and twenty ones. You would have thought that I had a plumber to complete open heart surgery in record time, because she not only scowled at me, she audibly grunted as toddlers might when frustrated. She then proceeded to give me a ten, two fives, and ten ones. This is not an isolated incident.
This branch had a gentleman on staff that was kind, professional, and fast, I heard a female coworker or supervisor of his half-jokingly tell him to slow down, or else people might expect more from them. He no longer works there, and was later nominated as Greek man of the year at the local university. This paints a picture of a mismanaged bank for several reasons. Mostly being that they seem to reward slovenliness, and poor work over exceptionality.
When I finally had enough of their shenanigans, I started depositing checks from my second job, which is all I ever deposited there to begin with, electronically via their app, which NEVER works properly. Their app ate a paycheck, I never got the money in my account, they never sent out an email, they never let their customers know that their electronic check deposit feature wasn’t working, and I can only imagine how many people this affects. When I went to the branch to ask questions about it, they laughed among themselves about it being inconvenient, which is not reassuring.
The manager will yell across the bank to speak with you instead of pulling you in her office if she deems your question below her station.
I have waited in the lobby upward of two hours
I have been stuck in the drive through for over an hour.
If youre reading this, know that their low interest rates are not worth your sanity, and that they’ll never communicate with you, NEVER.
Don’t expect a call of your account is robbed
Don’t expect a call if there’s an error in any way
Don’t even dream of receiving an email telling you your account needs attention.
RUN, don’t walk, away from ECU.
