Direct Auto Insurance - Bryan (TX)

Pamela Johnson Ricardo is a soopaSTAR!!! At renewal time he always looks for a better rate for my budget & suggests that I get roadside assistance when Im financially able. So helpful & courteous! HES MY DUDE with Freeway & Im never leaving!

Marrvin Quick Theyve always welcome us like family here. Weve been with them for several years now.

M Vazquez I love them, because they always take care of business. I never have to worry about anything.

Bill Carey Our new agent Alex Walston came to our rescue. Our previous insurance agency had sold. Needless to say we had to change due to negligence. There was a deadline to meet and while he was on vacation he made sure the insurance did not lapse. We are business owners and understand customer service. This dedication to the client sold us. Now we have all commercial, home and auto with Farmers. Looking forward to a long lasting relationship.

Gloria Moctezuma ⭐️⭐️⭐️⭐️⭐️ 5/5 – Ask for Judy! I got my insurance over the phone with La Familia Auto Insurance, and let me tell you—Judy made the whole experience way easier than I expected. She was super helpful, patient, and made sure I understood everything without rushing me or throwing confusing jargon around. She really went out of her way to find me the best deal and made the process feel personal—even over the phone! I felt taken care of, not like just another customer. If you need insurance and don’t want the usual stress or attitude, hit up La Familia and ask for Judy. She’s kind, professional, and straight-up amazing at what she does. 10/10 would recommend.

Jesus Garza Excellent customer service, the employees are very friendly and you can always chat with them for a while. They usually offer you a small snack and water, they explain the services they offer very well, and you can always send a message or call if you have a question. Personally, I find it a very pleasant and professional place.

LeCarol Carr I called this morning to get a quote. Ms Shay was the person I spoke with ( such a delightful young lay) she helped me find the best insurance I needed for me. Thanks so much for what you did for me today. Ill Definitely send more people your way. Appreciate you helping me

nick gerleman Absolute scam of a company. Dropped me after 1 month of coverage. I’ve got a clean driving record. No tickets, no at fault wrecks. They said I can’t prove garaging. Keep in mind this is a state minimum, liability only plan. And 2 months later I get an email saying there is an over due balance that will hit my credit.

Hannah Leigh I was very pleased with the service I received from Winter at the Palestine location. She was able to save me over 300 dollars on insurance and made the process so easy. I will definitely send people her way and continue my business with them.