Crystal Johnson - State Farm Insurance Agent - Odessa (TX)

Chris Conner I am writing this review in regards to one of your agents, Justin. It takes a lot for me to write a letter of this nature, but this is absolutely warranted….and deserved. In all my years of having insurance on houses, autos, RV, boat, art etc, with many different companies, Justin is by far the best agent (and person) I have EVER dealt with. Not only does he know his business and the industry as a whole, he is available anytime I’m in need. Just the other night at 9:00 PM I sent him a text with a VIN number of a new car for our policy. He replied immediately and changed it - AT 9PM!! I guarantee the “big national companies“ wouldn’t reply at this time of night! I wouldn’t have their cell number and I would still be stuck in some phone system IVR on hold waiting for a rep. I sent an email to Justin one night because I knew if I text him he would reply and I didn’t want to bother him and his family after hours. He got my email and replied anyway - within minutes. It happened to be a claim question/problem that he not only assisted with but went on to make calls to repair shops to find one for us….like, who does that?!? The issue wasn’t even with your company. There are no words to describe his exceptional service. I can go on and on with example after example of his exemplary customer service. My request is that you forward this to his peers and other leaders in the organization to bring attention to his phenomenal work ethic and customer service. Give the man a raise and keep him for life - gems like him are hard to come by. I am a raving fan for life!

Heber Valdez I called the office and Shayla answered my questions. So I went to the office. To get the policy. She was busy and another young lady took care of me. I am sorry that I dont remember her name. Both were extremely helpful and easy to work with. I will highly recommend you.

Tonya Thatcher Super sweet staff made me feel very welcome!! Have great music playing in the back!! Easy too get started and setup!! 10/10 would recommend!!! And there mascot is a lama i mean come on how cool is that!!

Joe Russ Emily will do what’s best for you. If I ever had question or needed to get something done, she never hesitated to help and satisfy my insurance needs. I send everyone I know to get the best rates and customer care. Thank you Emily for your hard work and dedication.

Rosie Gonzales Renew my health insurance very quick and easy. Very perfessional and knowledgeable

Michael Lounsbury They really work hard at finding you the best deal and theyre looking out for the customer

Humprey Gilbert Perez We would like to thank Tony from Partners Insurance for the outstanding assistance he provided in helping us in our car insurance. He was knowledgeable, responsive, and made the whole process smooth and stress-free. We truly appreciate the time he took to explain our options and ensure we were well-covered. Highly recommended for anyone looking for reliable and excellent service!