Connell Insurance Agency, LLC - Killeen (TX)

Angelina Farmer Ive had Progressive since 2017 and have no complaints. Had a drunk hit our SUV on St Paddys Day in 2023 and it was taken care of quickly and with us out of the country. Rates are good for my area as I dont live in one of the more expensive areas hit hard by inflation. I guess people dont realize that Progressive also have to pay medical bills and repair or replace bills at the inflated rate. Parts for some older vehicles are harder to find. It was cheaper for them to total out my 1995 SUV then to get it repaired. People act like COVID didnt do anything in regards to manufacturing, and it really did and were going to be feeling this for a long time. And yes, we did have inflation all over the country that raised the price of medical, vehicle parts, and services. Progressive does not get a wild discount just because they are a big insurance company. Also people should probably check their emails from Progressive instead of ignoring them. If you go paperless for that discount, it means that you have to read the emails as you have agreed to do digital instead of paper (its literally what paperless means) so no, they arent going to send your cancel notice in the regular mail because you signed a contract to get it in your email. And the customer service reps can see what has been sent where. And so can you on the app or website if you actually go through the motions to set that up. Are all reps or adjusters equal? Of course not. There are some bad actors and you should let the company know directly about those bad actors instead of or in addition to airing it out on the internet. Just remember all calls/chats are recorded and they have no problems doing internal investigations on anything. And they certainly will.

Michael Jones Media I had a wonderful experience speaking with Raquel from Alpa Insurance, located on East Marshall Avenue in Longview, Texas. She went above and beyond to ensure that I understood everything, and she even helped me set up a payment plan when needed. If you require an insurance agent, I highly recommend reaching out to Raquel.

Alvarez Leticia Trujillo (Letty) This location of Freeway Insurance has always provided me with excellent customer service. I meet with Matilda today to transition my insurance to a new vehicle I purchased yesterday. The flow of each step was easy and fully explained. Matilda’s superior and excellent customer service made me feel comfortable, confident in my choices, and I knew what to expect for monthly auto insurance payments. I even checked the app and all the information was updated and accurate. Thank you Freeway Insurance and Thank you Matilda for all your excellent customer service.

Joe Winston I use The Trail Agency for small business insurance and its a pleasure to work with them. Burke even hand delivered my policy once completed.

Emily Burgess Tanner is the best resource in the insurance industry! Always answers my questions and returns my calls. Follows up promptly- really appreciate his service and great attitude and has always made the insurance process super simple for me.

Steve Davenport Great customer service ! Professional, very knowledgeable & friendly !!

Percilla Rodriguez C’aira was very helpful with getting my insurance reinstated! She provided great customer service and was very kind. Definitely will be coming back to this office for future help!

Elaine Kelbly I received exceptional service from Robin Jamison at Mission Medicare Insurance. She guided me through the process of applying for Medicare with her thorough knowledge, thoughts and expertise in this area. I was very pleased as I know it would have been difficult to navigate this process alone .

Chad Caldwell Shane was able to get me a better rate on my home and auto insurance, and is always available for questions.