Chris M. Garcia - Private Wealth Advisor, Ameriprise Financial Services, LLC - Plano (TX)

Oscar Lopez Ryon provided outstanding service in resolving an issue I encountered with my online banking account. His professionalism and expertise were greatly appreciated.

Thalia Caldera I had the pleasure of working with Mrs.Penny, and I cant recommend them enough! She was incredibly knowledgeable, professional, and made the entire tax process so much easier for me. Mrs. Penny took the time to explain everything in detail, answered all my questions, and ensured I understood every step. She made sure I received all the deductions I was eligible for and maximized my refund. I truly appreciate their dedication to helping me navigate taxes stress-free. If youre looking for someone who is reliable and truly cares about their clients, Mrs.Penny is the one to go to!

Will & Janelle Wright Hes always available to answer my questions in laymans terms. And does great tax work.

Julian G. Always treating me great since 2015! Highly recommend this secure, hassle free bank! Mobile app is offered for convenience!!

Nicholas P I went into the Seguin branch on Monday 8/26 to order a new debit card because mine was expiring. I talked to a teller and a banker and they Updated my address even though they had the correct one on hand. They assured me that I would receive a new card would in 5-7 business days and that they do not issue instant temporary cards. It has been 8 business days and I have not received any updates or the card. I called CS today and rep said they didnt see any card being shipped. He was awesome and ordered a new card and authorized it to be to be used via my digital wallet. So here I am, having to take cash out with my ID for what will be 3 weeks unless the card doesnt arrive. I spent 40 mins at this branch and even sat down with an incompetent banker that didnt even send the card or mention the digital wallet version? He was a 40-50 year old man and was doing something on his computer for 15-20mins and all he did was change my mailing address and didnt even order it? Its 2024 and I shouldnt have to wait to acces my bank account at all let alone almost 2-3 weeks. I dont ever leave extremely negative reviews ever but I feel so stupid checking the mail everyday for something that was never going to be there. Also the fact that it wasnt mentioned that I could just access the new card via digital wallet and didnt have to wait. This was lazy customer service for an extremely simple problem. I am worse off for going into the branch instead of just calling a CS rep and that is sad. Maybe someone from this branch will see this and this problem wont happen to anyone else.