Brownlee Jewelers - Conroe (TX)

Susie Green I needed to exchange a necklace and earring set that I received for my birthday for a set that was a little more practical for my simplicity. Kaci and Ash were kind, professional and very helpful in assisting me with ideas. It’s as though Ash knew my taste exactly, the choices suggested was spot on and I made my decision quickly and was so happy with my necklace and earrings . Most of all the customer service was top notch! Kay Jewelers will always be my first choice! Thank you Kaci and Ash!

Amy Starr Love the shirts and sweatshirt we just got in the mail! They are high quality material (sturdy but soft!), adorable, and the beautiful, artful messages are a must-have in todays world! I then went on the website and read their story, and Im proud to support a business that puts God at the center of their mission and craft! Love the products! We cant wait to order again ❤️

Kami A. Mar Silver Jewelry is a beautiful shop with a lot of variety. The owners are incredibly kind, patient, and understanding. The jewelry is reasonably priced for the quality. Everything is just breathtaking. id go back to Fredericksburg just to come back to this place. 10/10 in everything you can think of. My mom and I truly enjoyed this shopping experience.

Christina Melchor Absolutely happy with the sizing of my wedding ring. It was kept in store and sized there.

Adrienne Shelton Jim Morris is a superior jeweler, the real deal. He is incredibly talented and creative, he has made a living doing what he loves and it shows. His dedication to customer service is very rare, and he gives to the community in so many ways. You simply cant go wrong trusting Jim for your custom creation, and his showroom has many beautiful and unique pieces.

alexandria keasling ⭐️⭐️⭐️⭐️⭐️ I had such a great experience working with Dawn at Kay Jewelers. She was professional, patient, and genuinely cared about helping me find exactly what I was looking for. She took the time to explain everything in detail, gave honest recommendations, and made the whole process enjoyable and stress-free. I left feeling confident in my purchase and I’m so happy with the customer service I received. I highly recommend asking for Dawn when you visit!

Alexandra Wilson Rob has been diligent in helping me find the perfect ring we couldnt find exactly what I wanted so we customized one. it couldnt have come out better 10/10 recommend. All the staff is friendly and welcoming. Will return for any future jewlry needs.

Andrew Danna I had a very disappointing experience with customer service. I originally purchased a bracelet as a gift from another location, but unfortunately, it was the wrong size. After contacting customer service, I was advised to order the correct size and then exchange the original at this location. However, when I arrived, I was informed that the exchange could not be processed there, despite the prior instructions. This left me in a difficult position, as I now had two bracelets and no clear solution. I became visibly upset and, in my frustration, used inappropriate language while explaining my situation. Rather than attempting to help resolve the issue, the store’s Director chose to have me escorted out by security. While I understand and take responsibility for my tone, I believe the situation could have been handled more professionally and with greater empathy.