Brilliance Jewelers - Lewisville (TX)

5 /5 Temp Mail: I had an excellent experience with Brilliance Jewelers! From the time I came in, the staff made me feel welcome and respected. They took the time to understand exactly what I was searching for and helped me find the ideal piece. The jewelry quality is excellent, and the collection is amazing. I was impressed with their attention to detail and good customer service. If youre seeking for high-quality, stunning jewelry with a personal touch, I strongly recommend Brilliance Jewelers!

1 /5 Jacques Norwood: DO NOT LET THIS COMPANY CLEAN YOUR JEWELRY!! There scaming people, im just that Bold enough to say it . they are not getting the business that they use to get ... they took my 13 gram Rop to the back to clean it now it weights 11.5 you do the math.... This COMPANY is TRACH !! The lady and the man are working together to scam people... oh and the price is outrageous.. triple the price be careful!!!

1 /5 Shermin Dehbozorgi: I wouldn’t give even a single star to this store…..! They are completely untrustworthy, and I had the worst experience buying a diamond here. I purchased a diamond over six months ago and still haven’t received the promised certification. Every time I contact them, they give me excuses, claiming they haven’t received the certificate yet. Their customer service is unprofessional. To make matters worse, even though they are aware of the quality of their diamonds, they refuse to buy them back or take any responsibility for their products. This store is deceitful and unreliable. I strongly advise everyone to stay away from this place. Don’t waste your time or money here— you’ll only end up disappointed and frustrated!

1 /5 Jia Tang: I had a very disappointing experience with Sammy’s jewelry service. I purchased a $3,000 Centenario with a “customized” bezel, but it turned out to be poorly made, with jewels falling out multiple times. Despite paying over $7,000 for the item, I had to bring it in repeatedly for repairs. Each time, I was charged additional fees, including $40 to shorten a $2,000 rope chain—something I’ve never experienced with other legitimate jewelry companies. To make matters worse, the Centenario eventually fell out of the bezel altogether. Upon inspection, I discovered that it had been glued in with superglue, which was both sloppy and unprofessional. The glue was visible and even had a green tint to it. I brought the piece to another dealer, and they were shocked by the poor craftsmanship. Additionally, I ordered a customized bracelet for my daughter, and the first letter (“J”) was nearly invisible, due to careless work and improper alignment. I would not recommend this company to anyone. After my experience, I was able to get a new bezel elsewhere for half the price I paid for the “customized” one. I regret giving them my business and strongly caution others to be wary.

1 /5 Jason Amerson: I also had a horrible experience at the Arlington Mall location with the sales staff and Jay/JJ. I specifically asked before purchasing a diamond necklace for my wife if I could “return” it if she didn’t like it, because I wouldn’t have bought it otherwise. Their response was simply “yes”. It wasn’t until after they charged my card that they told me, “no refunds, just exchanges” and pointed at a small sign on the wall. They definitely withheld that information before they had my money when I specifically asked. I tried to return the necklace the next day anyways because it wasn’t what my wife wanted, pointing out the fact that they lied and were deceitful. Of course they denied it. Jay said he would try and call me back in a couple of days, never heard from him. Called and left a message several times, nothing. In addition, because I read all the negative reviews on this place AFTER the fact, I took it to a couple other jewelers to verify it was what they said it was. They said it was 14k gold when in fact it was 10k. Straight up lie. This place will deceive you into purchasing and once they have your money they don’t want anything to do with you.