Boost Mobile - Kaufman (TX)

1 /5 Lana Ruby: Never have had a "good" experience there. First time I ever went in the lady behind the desk had company. Not customers, just people sitting there having a conversation. I stood there a few minutes to let them finish their conversation because Im not rude but I dont think thats how customer service works. Anyway, I had been to the store several times to obtain my account number because they give you the absolute run around over the phone, offering free service if you dont switch duh duh duh.. but the older lady that works there sent me away each time. Like literally told me she wasnt allowed to give it to me. True or not thats absurd. I have the cruddiest service and I live right smack dab in the middle of town?.. I cant wait to switch! I havent been to another boost store but in regards to this particular store and the company as whole; they suck.

1 /5 Larry Wrenn: Man with this company for 34 years and pay my bill on time every time until these people from another country come over here and you cant pay the bill cuz the bill never go through when they do it and they dont never have the business and do that job and they wont turn your phone on and theyre not good for business and Im on the store cuz Im suing yall thank you have a good day and my phone still not turned on it been 7 days and it is supposed to be on the 2nd when I supposed to pay my bill and it was off on the 2nd and its the 3rd when my bill is due and I got the paperwork the show I screenshotted it

5 /5 Braswell Joe H “1coolcatman”: Youre pretty good they switched my permanent number to my new phone no problem.

5 /5 Nikki: The lady working was absolutely amazing. I came in after getting frustrated trying to call and change some account info. And she was so helpful and knew exactly what I needed to do and walked me threw everything. Super thankful for all her help.

1 /5 Lexi Allen: I asked them 3 different days how much the iPhone 8 plus would be. One day they said it would be $699. Next day $890. And the 3rd time they said $706. So i finally went up there on Wednesday to figure everything out they said the price would be $772 i put $100 in deposit. That was alright with me bc i’ve been saving my HARD EARNED money to get that phone. They said Sunday they would have it, so i went up there and found out THEY SOLD IT TO SOMEONE ELSE. They apologize and was like we will have it Tuesday. I made sure i had all my money for Tuesday i go up there..as soon as i go in they guy says we don’t have it. “Turns out we don’t get shipments on Mondays” How hard it it to order a phone and keep it for that customer. This is ridiculous.