Citizens National Bank - Crosbyton (TX)

Tim Longoria Delivered to this complex as a Doordasher on 09/04/2025. Was my first time delivering to this complex, so I was unaware of the layout of the suites. Came here accidentally and was talked to rudely by your receptionist. Her tone was one of irritation and condescension, and displayed unprofessionalism, even if I wasnt there for business purposes.

Jean Amboree-Justice I feel very comfortable with my finances in your care and for you to guide me in the right direction. I found you to be the most professional of those I interviewed 14 years ago. I have no hesitation in recommending your services with complete trust and I look forward to my continued relationship with you and your company.

Caitlyn Moser Amazing service as always I wish I lived closer because they are always the easiest to deposit.

Amanda Barrera Very professional and outstanding customer service! Rachael and Sam are so accommodating and willing to help. They have made filing my taxes a breeze for several years now. Whether over the phone or in person, they always greet you with a smile and a willingness to help!

Lana Adams I have been coming to Paris to Paul and Lynn since 1980. They are the best!!!! They are so knowledgeable and always have my taxes done very quickly. They have such a great support staff as well.

Nicholas P I went into the Seguin branch on Monday 8/26 to order a new debit card because mine was expiring. I talked to a teller and a banker and they Updated my address even though they had the correct one on hand. They assured me that I would receive a new card would in 5-7 business days and that they do not issue instant temporary cards. It has been 8 business days and I have not received any updates or the card. I called CS today and rep said they didnt see any card being shipped. He was awesome and ordered a new card and authorized it to be to be used via my digital wallet. So here I am, having to take cash out with my ID for what will be 3 weeks unless the card doesnt arrive. I spent 40 mins at this branch and even sat down with an incompetent banker that didnt even send the card or mention the digital wallet version? He was a 40-50 year old man and was doing something on his computer for 15-20mins and all he did was change my mailing address and didnt even order it? Its 2024 and I shouldnt have to wait to acces my bank account at all let alone almost 2-3 weeks. I dont ever leave extremely negative reviews ever but I feel so stupid checking the mail everyday for something that was never going to be there. Also the fact that it wasnt mentioned that I could just access the new card via digital wallet and didnt have to wait. This was lazy customer service for an extremely simple problem. I am worse off for going into the branch instead of just calling a CS rep and that is sad. Maybe someone from this branch will see this and this problem wont happen to anyone else.

Ariel Rubio ll Great service! Fast approvals glad I came in. Got the help when no one else would get me started.

Sami Paige I’ve been really impressed with First Fidelity Tax and Insurance. The team is not only knowledgeable but also incredibly warm and family-oriented, making you feel right at home from day one. They take the time to understand your goals and explain things clearly, and I really appreciate how they treat me like part of the family. Highly recommend if you want expert advice with a personal touch!