Balfour Graduate Sales - Longview (TX)

1 /5 Cross GW: Title: Disappointing Experience with Balfours Ordering Process Review: ⭐☆☆☆☆ I wish I could give a glowing review, but my experience with Balfour in Longview, TX, has been nothing short of frustrating. The sales rep was NOT friendly and completely dropped the ball when it came to providing full details on the ordering process for letterman jackets. I felt like I was piecing together a mystery with the lack of information given. The promised delivery timeline of 10-12 weeks? More like an eternity! Im still waiting, and the excitement of receiving the jacket has been overshadowed by constant delays. Its clear that their ordering process needs a serious upgrade to meet modern expectations. If youre considering ordering from Balfour, be prepared for a long wait and a lot of guesswork. I hope they can improve their communication and streamline their process because right now, its just not cutting it.

5 /5 Adilene Rios: Ordered my cousins Senior Ring Online and was very happy with the quality and price of ring. We also got a Kendra Scott Necklace as a gift and for some reason didn’t get delivered with the ring but I called the customer service number and they were very polite and we received the Necklace 3 days later. Definitely recommend!

1 /5 Mykal: I purchased a letterman jacket that was over $400 in 2022. First of all, the silver glitter I ordered for my last name peeled off the first day I wore it. It was nothing that I wanted. The Balfour representative pressured me into getting the vinyl sleeves instead of the leather sleeves. He seemed irritated and in a rush. Not only that, when my mom called them to see if theres anything we could do to fix the jacket, they were rude and wouldnt help her. My family had to pull pennies and dollars out of our couch cushions just so we can afford, in my moms words, "a nice letterman." The jacket is completely wrong. I am extremely unsatisfied with this company and their customer service. The jacket was so expensive and for what!? You would think it would at least not fall apart, or that when you told the agents they would help you. I will never buy from Balfour ever again and I encourage others to find better companies to buy from.

1 /5 S hack: I do not even want to leave 1 star. We ordered my sons class ring October 2021. We waited over 8 weeks for it to come in and it looked horrible and did not fit. We called them and sent it back. After waiting another 8 weeks or so it came in. It looked better but they did not resize it like they were supposed to. Sent it back again! Finally after waiting a few more weeks it comes back and it fits, finally! It has only been about 3 weeks since he has had it and been able to wear it. But.... Today he went to take off his ring and noticed that the entire middle piece with the sapphires and the date is gone! There is a hole in the center now. The piece is lost. After contacting the owner he just tells me to send it back and he will refund my money. Thats not what I asked for. He offers no apology nor does he express any effort to make this right like offering to fix it or anything! Do NOT BUY FROM THEM!! Their rings are cheaply made and they do not care!

5 /5 walter kelley: Before I went to order my son’s class ring I decided to check the reviews for the Balfour store in Longview Tex that is the closest to me and I went down the line of reviews for that store and I must say I was a little worried about it because some reviews were ruff around the edges however I made the trip anyway hoping for the best.turns out don’t always believe what you hear.maybe those people who had given bad reviews really felt the need to complain about there bad experience they might of had however I must say my experience there was great. The staff could not have been better on my visit they took the time to go over everything we us and I must say they were very polite and helpful in making a choice for a nice ring for my son.thanks so much for being great